Network Support Specialist
1 day ago
Job Title: Network Support Specialist - India
Estimated Salary: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.
Job Description: As a Network Support Specialist, you will be responsible for providing technical support to our customers in India, ensuring that their wireless modules are functioning correctly and resolving any software or hardware issues they may encounter.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or remote access.
- Collaborate with internal teams to resolve complex technical issues and improve product quality.
- Analyze customer feedback and provide recommendations for product improvement.
- Develop and maintain documentation for technical processes and procedures.
- Participate in training programs to enhance technical skills and stay up-to-date with industry developments.
Requirements:
- Bachelor's degree in Computer Science, Electrical Engineering, or related field.
- Minimum 2 years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Strong knowledge of GSM/GPRS/LTE/GPS Specification standards and programming languages (C, C++, Python).
- Familiarity with hardware debugging and communication protocols (UART, SPI, I2C, SDIO, USB, Ethernet, etc.).
- Experience with FreeRTOS and familiarity with communication protocols (TCP/IP, HTTP, MQTT, UDP, FTP, SSL, etc.).
Benefits:
- Ongoing training and development opportunities.
- A comprehensive compensation package including bonuses and benefits.
- A dynamic and supportive work environment.
- The opportunity to work with a global leader in the wireless module industry.
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