Product Development and Support Specialist
2 weeks ago
We are a leading company in the field of molecular diagnostics, specializing in cutting-edge cytogenetic solutions. Our team is passionate about delivering innovative products and exceptional customer service.
Job SummaryWe are seeking an experienced Application Specialist to join our team. The successful candidate will be responsible for promoting and supporting our molecular diagnostic products, primarily our cytogenetic solutions. This role requires a deep understanding of molecular biology, excellent communication skills, and the ability to educate and assist healthcare professionals in the effective use of our diagnostic solutions.
Key Responsibilities- Develop and maintain a deep understanding of our molecular diagnostic products and their applications in the field of cytogenetics
- Stay current with industry trends, competitor products, and advancements in molecular diagnostics
- Provide technical support and training to healthcare professionals, laboratory personnel, and sales teams
- Address and resolve customer inquiries, issues, and concerns promptly and effectively
- Conduct product demonstrations and presentations to potential and existing customers
- Collaborate with the sales team to develop strategies for promoting molecular diagnostic products
- Assist in the preparation of sales proposals, presentations, and marketing materials
- Participate in sales meetings, conferences, and trade shows to represent the company and its products
- Help the Sales Team achieve targets for molecular products
- Collect and analyze customer feedback to inform product development and improvements
- Work with the product management and R&D teams to identify and prioritize product enhancements
- Develop and deliver training programs for internal teams and external customers
- Create educational materials, including user guides, technical bulletins, and online resources
- Ensure all product-related activities comply with relevant regulatory requirements and quality standards
- Assist in preparing documentation for regulatory submissions, if required
We are looking for a highly motivated individual with the following qualifications:
- Graduate or Post Graduate in Human Genetics/Cytogenetics or related field. A Master's or PhD would be preferred
- Minimum of 2-3 years of experience in cytogenetics, laboratory work, or a related field
- Knowledge of FISH, Karyotyping is a must
- Previous experience in a customer-facing role such as sales, technical support, or product management is a plus
- Strong understanding of cytogenetics
- Proven research & communication skills preferable including presentation skills
- Ability to explain complex scientific concepts to a non-technical audience
- Strong problem-solving skills and the ability to handle customer issues with patience and professionalism
- Ability to travel as needed to support sales efforts and attend industry events
$80,000 - $110,000 per annum, depending on experience and qualifications
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