Enterprise IT Support Specialist
24 hours ago
JAGGAER is seeking a highly skilled Enterprise IT Support Specialist to join our team. In this role, you will provide exceptional technical support to internal users, ensuring seamless operation of our systems and applications.
About JAGGAER
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Your Key Responsibilities
As an Enterprise IT Support Specialist, your primary focus will be on providing prompt and effective technical assistance to internal users. This includes:
• Responding to user requests via phone, email, or chat for information technology issues and problems
• Performing Level 1 administration tasks on supported end-user applications and tools
• Conducting routine troubleshooting and resolving issues related to system connectivity, software products, VPN, M365, networking, and cloud services
• Providing support for corporate end-user applications and systems, including Microsoft 365, Zscaler, remote access systems, telephone systems
• Escalating non-routine problems to senior technicians or third-party vendors as needed
Required Skills and Qualifications
To succeed in this role, you should possess excellent written and verbal communication skills in English. Additionally, you should have:
• A driven self-starter mindset with a positive attitude and ability to absorb and apply knowledge, processes, and logical thinking
• Experience working with Active Directory or Microsoft Azure/365 environment
• Familiarity with Amazon AWS, Zscaler, or Atlassian Jira (desirable)
• Ability to document processes and create knowledge base articles on varying subjects and processes
• Strong customer focus, communication skills, and high stress resistance
• Creativity, problem-solving skills, and autonomy in work
• Detail-oriented with the ability to update tickets in a clear, concise, and consistent manner
Benefits and Perks
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience and qualifications. Other benefits include:
• Comprehensive health insurance
• Accidental insurance
• Term life insurance
• Opportunities for career growth and professional development
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