Technical Support Specialist
3 days ago
We are a technology-driven company seeking an experienced Technical Support Specialist to join our team. This role involves designing and implementing deployment architecture for our products, utilizing the latest technologies in Big Data and scaling up to hundreds of servers and petabyte storage.
Key Responsibilities:- Work with pre-sales teams to prepare techno-commercial proposals for hardware infrastructure components, estimate pricing, and plan delivery schedules for product deployments.
- Design and implement highly available product deployment architectures, network architectures, storage architectures, and virtualization architectures.
- Solve first and second-level product-related issues reported by customers within agreed service level agreements (SLAs).
- Identify hardware and software requirements related to product implementation.
- Stay updated with the latest trends in hardware and software infrastructure.
- Design network security according to customer requirements.
- Deploy hardware, software, and application monitoring tools.
- Use automation for deployments and system upgrades.
A competitive salary range of $80,000 - $110,000 per annum is offered, along with additional benefits.
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