Senior Technical Support Specialist

23 hours ago


Delhi, Delhi, India Tata Consultancy Services Full time

At Tata Consultancy Services, we are seeking a Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients and resolving complex technical issues.

About the Role

This is an exciting opportunity for a skilled technical professional who is passionate about delivering exceptional customer service and has expertise in coding, troubleshooting, and problem-solving. The successful candidate will have experience working in a complex landscape with 24*7 support and handling multiple priorities.

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience. In addition to a competitive salary, we also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Key Responsibilities
  • Provide technical assistance to clients via phone, email, or chat
  • Resolve complex technical issues using strong analytical and problem-solving skills
  • Work collaboratively with cross-functional teams to resolve issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
  • Participate in on-call rotations and provide 24/7 support as required
Requirements
  • Bachelor's degree in Computer Science or related field
  • Minimum 2+ years of experience in technical support or a related field
  • Strong technical skills in coding, troubleshooting, and problem-solving
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary range of $60,000 - $80,000 per annum
  • Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment


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