Senior Technical Support Specialist
23 hours ago
At Tata Consultancy Services, we are seeking a Senior Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients and resolving complex technical issues.
About the RoleThis is an exciting opportunity for a skilled technical professional who is passionate about delivering exceptional customer service and has expertise in coding, troubleshooting, and problem-solving. The successful candidate will have experience working in a complex landscape with 24*7 support and handling multiple priorities.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience. In addition to a competitive salary, we also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Key Responsibilities- Provide technical assistance to clients via phone, email, or chat
- Resolve complex technical issues using strong analytical and problem-solving skills
- Work collaboratively with cross-functional teams to resolve issues
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
- Participate in on-call rotations and provide 24/7 support as required
- Bachelor's degree in Computer Science or related field
- Minimum 2+ years of experience in technical support or a related field
- Strong technical skills in coding, troubleshooting, and problem-solving
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary range of $60,000 - $80,000 per annum
- Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
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