Cybersecurity Technical Support Specialist
1 day ago
Palo Alto Networks is a leader in cybersecurity, and we're looking for a skilled technical support specialist to join our team.
Job SummaryWe're seeking an experienced technical support engineer to provide top-notch assistance to our valued customers. As a critical thinker with a customer-centric mindset, you'll work closely with our teams to troubleshoot complex issues, provide expert advice, and ensure seamless support experiences for our clients.
About the RoleThis role is ideal for someone with a passion for cybersecurity and a strong ability to communicate complex technical concepts to both non-technical and technical stakeholders. You'll be responsible for:
- Providing technical services around Cloud and Network Security technologies
- Managing support cases to ensure timely resolution and follow-ups
- Conducting root cause analysis for technical issues
- Creating and publishing technical documentation
- Collaborating with our Engineering team to influence product operability
To succeed in this role, you'll need:
- 5+ years of experience in technical support roles, preferably with Cloud exposure and experience
- A strong understanding of public cloud platforms (XaaS) features, capabilities, and best use scenarios
- Excellent written and verbal communication skills
- Able to independently troubleshoot complex issues and identify feasible workarounds
At Palo Alto Networks, we're committed to providing a dynamic work environment that fosters innovation, collaboration, and growth. As a member of our team, you can expect:
- A competitive salary: $120,000 - $150,000 per year
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for professional development and career advancement
- A collaborative and inclusive work culture
Please note that the salary range may vary based on location and other factors.
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