Technical Support Specialist

7 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomerCentric Full time ₹ 8,00,000 - ₹ 12,00,000

End User Computing Engineer Job Description

ICE's End User Computing group uses cutting-edge technology and tools to provide for the needs of our users. We are seeking a motivated engineer to be part of a global team responsible for supporting and advancing our corporate computing environment.

Responsibilities:

  • Balance technical problem-solving, customer service, and collaboration to ensure that users throughout the organization can access and utilize hardware and software they need for work.
  • Demonstrates a sense of urgency - Takes ownership of Incidents/ Requests and provides smart resolution so that the end user productivity is not impacted.
  • Provides clear and accurate verbal and written communication - Listens to peers and supports employees - Follows directions and provides useful feedback.
  • 24x7 support coverage, hence candidate should be comfortable working in shifts including weekends.

Required Skills and Qualifications:

  • College degree in Engineering, MIS, CIS, or related discipline
  • 3-5 years hands-on experience in a technical support/ Service Desk/ End User Computing Environment.
  • Familiarity with Service management tools, Active Directory and Endpoint management tools
  • Knowledge on Windows & Mac operating systems

Benefits:

This role offers the opportunity to work with a fast-paced, dynamic company and use cutting-edge technology to provide innovative solutions.

Others:

We collaborate with technology leaders as they transform the world's financial markets.

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