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Customer Success Manager with Excellent Interpersonal Skills
2 months ago
We are Bangalore Job Hub, a leading placement agency based in Jaynagar 9th Block East, Bengaluru, Karnataka. Our goal is to connect talented individuals with the best opportunities and companies they can grow with.
About the RoleThis Leadership position involves providing ongoing support and regular sharing of best practices, insights, and product knowledge to customers. You will be responsible for building strong client relationships and ensuring customer satisfaction.
- You will partner with our sales team to ensure new customers are onboarded successfully and work closely with various internal teams to guarantee prompt and accurate order processing and delivery.
- As a strong mentor and coach, you will build high-performing teams and identify opportunities across the customer lifecycle to increase revenue and customer renewals.
- Handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and escalating customer feedback as required are key aspects of this role.
We seek an experienced professional with at least 2 years of experience in a Customer Service or Customer Success role, preferably within the Education, FinTech, and Other Services industry. The ideal candidate possesses excellent interpersonal, written, and verbal communication skills.
A strong adaptability to changing environments and a proven ability to manage multiple stakeholders are essential qualities for this role. If you have a passion for leadership and are eager to drive growth and success, we encourage you to apply.
What's On Offer?This opportunity provides a leadership role, where you can utilize your expertise to drive business growth and foster a positive work environment.
We estimate the salary for this position to be around ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.
