Business Development Representative with Excellent Customer Service Skills

1 month ago

Bengaluru, Karnataka, India MSI Services Pvt Ltd Full time
Job Summary

We are seeking a highly motivated and customer-focused Business Development Representative to join our team at MSI Services Pvt Ltd. The successful candidate will be responsible for delivering exceptional customer service, generating leads, and driving sales growth.

About the Role

This is an exciting opportunity for a talented individual who is passionate about building strong relationships with customers and stakeholders. As a Business Development Representative, you will be the primary point of contact for our B2B customers, handling their queries, resolving issues, and providing support via phone, email, and chat. You will also be responsible for dialing outbound calls to generate new leads and identify sales opportunities.

Main Responsibilities
  • Deliver exceptional customer service through timely and effective communication, ensuring high levels of customer satisfaction.
  • Handle inbound calls from B2B customers, addressing their queries and resolving any issues promptly.
  • Dial outbound calls to generate new leads and identify sales opportunities.
  • Provide support via email and chat, responding to customer queries and concerns in a professional and courteous manner.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
  • Maintain accurate records of customer interactions, including call logs and follow-up actions.

Requirements

To be successful in this role, you will need:

  • A minimum of 1-4 years of experience in INTERNATIONAL VOICE PROCESSING.
  • Strong relationship management skills, with the ability to build rapport with customers and stakeholders.
  • The ability to multi-task, prioritize tasks, and adapt to changing circumstances.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with all levels of employees and management.
  • Good PC skills, with proficiency in Microsoft Products such as Excel, Word, and Access (optional).
  • Strong attention to detail and good follow-up skills.
  • The ability to work effectively with other organizations and individuals at all levels, with minimal supervision.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of ₹12,00,000 - ₹15,00,000 per annum, depending on your level of experience. You will also have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits and perks to enhance your career and personal development.

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