Customer Success Operations Strategist

4 days ago


Bengaluru, Karnataka, India Scrut Automation Full time
Job Overview

Skillful Customer Success Operations Analyst wanted to drive operational excellence and optimize customer satisfaction.

About Us

We are Scrut Automation, a pioneering VC-funded startup revolutionizing Infosec Compliance with our cutting-edge platform.

Responsibilities
  1. Analyze end-to-end customer success processes to identify bottlenecks and areas for improvement.
  2. Provide actionable insights and recommendations based on data analysis to drive strategic decision-making within the Customer Success team.
  3. Oversee the utilization and optimization of customer success tools and systems.
  4. Collaborate with stakeholders to implement new tools or features that enhance the team's capabilities.
  5. Create and maintain comprehensive documentation of customer success processes and procedures.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations Management, or a related field.
  • Proven experience in a similar operational role, preferably within a customer success or client-facing environment.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Familiarity with customer success tools and platforms.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with a focus on process optimization.
Benefits

Competitive compensation package (estimated $80,000 - $120,000 per year), comprehensive medical insurance coverage, flat-hierarchical performance-driven culture, rapid growth and learning opportunity, high-performing action-oriented team, immense exposure to the founders and leadership, and opportunity to shape the future of B2B SaaS.



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