Strategic Account Growth Professional

4 days ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Title: Customer Success Manager

We are seeking an experienced professional to drive customer success and growth through strategic account planning, proactive issue identification, and value realization.

  • This role involves developing and executing strategic account plans focused on value realization, adoption, upsell, and successful renewals.
  • The ideal candidate will proactively identify at-risk accounts and implement targeted intervention strategies.
  • Regular business reviews will be conducted to demonstrate ROI and reinforce the value proposition.

About This Role:

  • 10+ years of customer success or related experience, preferably in a Product SaaS environment is required.
  • A proven track record of achieving renewal targets and growing customer accounts is essential.
  • A strong understanding of customer success metrics and renewal processes is necessary.
  • Excellent communication, presentation, and negotiation skills are required.
  • Data-driven approach to problem-solving and decision-making is crucial.

Benefits of This Opportunity:

  • Strong understanding of SaaS business models and metrics (ARR, churn, NRR) is desirable.
  • Proficiency with customer success platforms is preferred.
  • Data analysis capabilities to track customer health and usage metrics are essential.
  • Basic technical aptitude to understand product functionality and integrations is required.
  • Experience with CRM systems like Hubspot/Salesforce is beneficial.

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