Strategic Customer Growth Leader

3 hours ago

Noida, Uttar Pradesh, India beBeeExpansion Full time ₹ 45,00,000 - ₹ 60,00,000

Customer Success


Job Description

As a key leader in customer success, you will drive business growth by fostering strong relationships with our clients. Your expertise in customer retention and expansion strategies will help us achieve predictable business outcomes.


You will work closely with cross-functional teams to develop tailored solutions that meet the unique needs of each client. By doing so, you will identify opportunities for upselling and cross-selling, ensuring our customers realize maximum value from our platform.


Responsibilities:
  • Customer Growth Strategy: Develop and execute plans to increase customer adoption, retention, and expansion.
  • Act as a strategic business partner for key accounts, providing insights to inform product development and enhancements.
  • Drive key customer success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption.
  • Collaborate with sales teams to identify and execute upsell and cross-sell opportunities.

Requirements:
  • 8-12 years of experience in B2B SaaS customer success, account management, or strategic consulting, with at least 2 years in a leadership role.
  • Proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment.
  • Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers.
  • Experience with customer success platforms, CRM software, and data-driven customer engagement models.
  • Strong executive communication, negotiation, and presentation skills.

We prioritize our people. We offer competitive benefits across health, family, professional growth, and relocation support. Our inclusive workplace values diversity, equity, and equal opportunity.

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