Strategic Operations Leader

1 day ago

Noida, Uttar Pradesh, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000
Assistant Operations Manager Role

This is a high-level leadership position within our organization responsible for overseeing the operational aspects of our business. The Assistant Operations Manager will play a key role in ensuring seamless execution of processes, maintaining quality standards, and driving productivity improvements.

Key Responsibilities:
  • Client Handling:
    • Act as primary contact for client communication, facilitating open dialogue and issue resolution.
    • Ensure Service Level Agreements (SLA), Turnaround Times (TAT), and quality targets are consistently met.
    • Share performance reports and updates with stakeholders on a regular basis.
  • Team Management:
    • Supervise and guide the calling team during US shifts, providing coaching and support to enhance performance.
    • Monitor team performance, ensure productivity, and drive improvements through data-driven insights.
    • Conduct team huddles, feedback sessions, and manage rosters to optimize workflow.
  • Operations Oversight:
    • Ensure smooth process execution, identify areas for improvement, and implement corrective actions.
    • Maintain accurate and up-to-date process documentation, adhering to Standard Operating Procedures (SOP).
  • Quality & Compliance:
    • Ensure call quality meets or exceeds established standards, maintaining compliance with client and company policies.
    • Coordinate with Quality Assurance (QA) teams for audits and corrective actions, driving continuous improvement.
  • Reporting & Analytics:
    • Track daily metrics and share dashboards with key stakeholders, providing actionable insights.
    • Use data analysis to improve performance, efficiency, and customer satisfaction.
Requirements:

For this role, we seek an experienced leader with exceptional interpersonal skills, strategic thinking, and analytical abilities. The ideal candidate should possess:

  • Proven track record in operations management or a related field.
  • Strong communication and relationship-building skills.
  • Ability to analyze complex data sets and drive insights-based decision-making.
  • Experience in team management, including coaching, mentoring, and conflict resolution.
What We Offer:

We provide a dynamic work environment that fosters growth, innovation, and teamwork. As an Assistant Operations Manager, you can expect:

  • Competitive compensation package.
  • Opportunities for professional development and career advancement.
  • A collaborative and supportive team environment.
  • Recognition and rewards for outstanding performance.
Join Our Team:

If you are a motivated and results-driven leader seeking a new challenge, please submit your application. We look forward to reviewing your qualifications and discussing how you can contribute to our team's success.

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