Chargebee Solutions Consultant

3 weeks ago


Chennai, Tamil Nadu, India Chargebee Full time

We're seeking a skilled Technical Support Specialist to join our premium support team at Chargebee. As an Enterprise Technical Consultant, you will be responsible for providing world-class support to our premium customers, working closely with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.

About the Team:

  • The premium support team is dedicated to delivering exceptional customer service and driving business growth through efficient issue resolution.
  • Our team works closely with internal stakeholders, including product and engineering, to identify and address customer pain points.

Key Responsibilities:

  • Provide expert-level support to customers via various channels, including email, chat, phone, and slack.
  • Develop a deep understanding of Chargebee's multi-product suite and stay up-to-date on new features and releases.
  • Collaborate with internal teams, including product and engineering, to resolve complex customer issues efficiently.
  • Document solutions in our knowledge base to enhance customer self-serve capabilities and drive business growth.
  • Contribute to product squads by sharing valuable insights from customer interactions to inform product decisions.

Requirements:

  • Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager.
  • Proven track record of delivering exceptional customer service and meeting tight SLAs.
  • Strong analytical and problem-solving skills, able to troubleshoot complex technical issues.
  • Able to work independently and as part of a team.

What We Offer:

  • A competitive salary range of $130,000 - $160,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development within the company.


  • Chennai, Tamil Nadu, India Chargebee Full time

    About the Position: Chargebee is seeking a skilled and dedicated Professional to fill the role of Enterprise Technical Consultant within our Premium Support team. In this position, you will play a critical role in providing exceptional support to our customers who have subscribed to our premium offerings. Your primary responsibility will be to ensure fast...

  • Cloud Solutions Expert

    2 months ago


    Chennai, Tamil Nadu, India Chargebee Full time

    Company Overview">Chargebee is a leading provider of subscription management and billing solutions for businesses. We are seeking an experienced Cloud Solutions Expert to join our team.


  • Chennai, Tamil Nadu, India Chargebee Full time

    Job DescriptionWe are seeking an experienced Product Director to lead the development and enhancement of Chargebee RevRec, a cutting-edge revenue accounting solution for subscription businesses. This is a key role that requires strong analytical skills, excellent communication abilities, and a deep understanding of financial accounting principles.


  • Chennai, Tamil Nadu, India Chargebee Full time

    Job Description: The Enterprise Technical Consultant will play a vital role in our Premium Support team, providing expert-level support to customers who have subscribed to our premium offerings. This role requires a strong understanding of Chargebee's multi-product suite and the ability to articulate technical concepts to a non-technical audience. Key...


  • Chennai, Tamil Nadu, India Chargebee Full time

    Accounting Software Visionary WantedChargebee is seeking a seasoned Product Manager to spearhead the development of our accounting solutions, empowering businesses worldwide to manage their finances efficiently.About the RoleOwning the product lifecycle of Chargebee's accounting solution, driving innovation and delivering results-driven features.Championing...


  • Chennai, Tamil Nadu, India Chargebee Full time

    About the Job:As an Enterprise Technical Consultant at Chargebee, you will be part of a high-performing team that delivers exceptional support to our customers. Your primary responsibility will be to provide timely and accurate solutions to customer inquiries, ensuring their complete satisfaction.What We Offer:A competitive salary of $90,000 - $120,000 per...


  • Chennai, Tamil Nadu, India Chargebee Full time

    We are seeking a seasoned Strategic Product Lead to drive the development and enhancement of Chargebee RevRec, a leading revenue accounting solution for subscription businesses. As a key member of our product team, you will be responsible for driving product strategy, execution, and continuous improvement.About Chargebee RevRecChargebee RevRec is a...


  • Chennai, Tamil Nadu, India Chargebee Full time

    Job Description">As an Advanced Technical Product Support Specialist at Chargebee, you will be responsible for delivering exceptional technical product support to our clients.">Key responsibilities include:">">Developing in-depth knowledge of Chargebee's product offerings and utilizing this expertise to offer advanced technical support to...


  • Chennai, Tamil Nadu, India Chargebee Full time

    About ChargebeeWe are a rapidly growing company shaping the future of accounting solutions for subscription-based businesses.As Head of Accounting Solutions, you will own and drive the life cycle of new features and products, from high-level concept design to delivery and end-of-life.Your team will deliver on key areas of our accounting solution, ensuring...


  • Chennai, Tamil Nadu, India Chargebee Full time

    At Chargebee, we're looking for a talented Solutions Consultant to join our premium support team. As an Enterprise Technical Consultant, you will be responsible for providing high-quality support to our premium customers, working closely with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.About the...


  • Chennai, Tamil Nadu, India Chargebee Full time

    Overview:Chargebee is seeking a skilled Enterprise Technical Consultant to join our Premium Support team. As an Enterprise Technical Consultant, you will be responsible for providing exceptional support to our customers who have subscribed to our premium support offerings.About the Role:This is a challenging yet rewarding opportunity to work with our...


  • Chennai, Tamil Nadu, India Chargebee Full time

    About the Role: We're seeking an experienced and customer-centric individual to join our Premium Support team as an Enterprise Technical Consultant. As a key member of our support team, you will be responsible for delivering high-quality support to customers who have subscribed to our premium offerings. Your primary focus will be on ensuring fast and...


  • Chennai, Tamil Nadu, India Chargebee Full time

    About ChargebeeWe are a subscription billing and revenue management platform powering top brands around the world, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others.Our 500+ team members work remotely throughout the world, delivering high-quality software to enable our customers to grow their revenues powered by the...


  • Chennai, Tamil Nadu, India Chargebee Full time

    Job Description:We are seeking a highly skilled Enterprise Technical Consultant to join our Premium Support team. As an Enterprise Technical Consultant, you will play a crucial role in providing exceptional support to our customers who have subscribed to our premium support offerings.Key Responsibilities:Ensure fast and accurate responses to customer...


  • Chennai, Tamil Nadu, India Chargebee Full time

    Unlock Your Potential as a Senior Frontend Software Architect at ChargebeeAbout Chargebee: The Subscription Management PowerhouseChargebee is a cutting-edge subscription billing and revenue management platform that empowers some of the world's fastest-growing brands. With over $480 million in funding, we're on a mission to revolutionize subscription revenue...


  • Chennai, Tamil Nadu, India Chargebee Full time

    We are seeking a highly skilled Premium Support Expert to join our team at Chargebee. As an Enterprise Technical Specialist, you will play a crucial role in providing top-notch support to our premium customers. With a strong understanding of our multi-product suite, you will be responsible for ensuring fast and accurate responses to customer inquiries,...


  • Chennai, Tamil Nadu, India Chargebee Full time

    About ChargebeeChargebee is a leading subscription billing and revenue management platform empowering some of the world's fastest-growing brands, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. With thousands of SaaS businesses processing billions of dollars in revenue annually, we're on a mission to revolutionize subscription revenue...


  • Chennai, Tamil Nadu, India Chargebee Full time

    OverviewWe are seeking a skilled Product Support Specialist to join our team at Chargebee. This role requires hands-on experience with API integrations, front-end technologies like JavaScript, and exposure to the Software Development Life Cycle (SDLC), all of which are essential to enhancing customer satisfaction and the overall success of our Product...


  • Chennai, Tamil Nadu, India Chargebee Full time

    Job Overview">We are seeking a skilled Advanced Technical Product Support Specialist to provide exceptional technical product support to our clients via various mediums.">About the Role">">The successful candidate will be responsible for developing in-depth knowledge of Chargebee's product offerings and utilizing this expertise to offer advanced technical...


  • Chennai, Tamil Nadu, India Chargebee Full time

    As a Financial Systems Specialist at Chargebee, you will be deeply involved in analyzing business processes and financial data, gathering detailed requirements, and supporting the development of our accounting and financial software. A key focus of this role will be on User Acceptance Testing (UAT) testing, ensuring that our products meet the highest...