Chargebee Solutions Consultant
3 weeks ago
We're seeking a skilled Technical Support Specialist to join our premium support team at Chargebee. As an Enterprise Technical Consultant, you will be responsible for providing world-class support to our premium customers, working closely with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.
About the Team:
- The premium support team is dedicated to delivering exceptional customer service and driving business growth through efficient issue resolution.
- Our team works closely with internal stakeholders, including product and engineering, to identify and address customer pain points.
Key Responsibilities:
- Provide expert-level support to customers via various channels, including email, chat, phone, and slack.
- Develop a deep understanding of Chargebee's multi-product suite and stay up-to-date on new features and releases.
- Collaborate with internal teams, including product and engineering, to resolve complex customer issues efficiently.
- Document solutions in our knowledge base to enhance customer self-serve capabilities and drive business growth.
- Contribute to product squads by sharing valuable insights from customer interactions to inform product decisions.
Requirements:
- Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager.
- Proven track record of delivering exceptional customer service and meeting tight SLAs.
- Strong analytical and problem-solving skills, able to troubleshoot complex technical issues.
- Able to work independently and as part of a team.
What We Offer:
- A competitive salary range of $130,000 - $160,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Opportunities for professional growth and development within the company.
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