Enterprise Technical Specialist

1 day ago


Chennai, Tamil Nadu, India Chargebee Full time

We are seeking a highly skilled Premium Support Expert to join our team at Chargebee. As an Enterprise Technical Specialist, you will play a crucial role in providing top-notch support to our premium customers. With a strong understanding of our multi-product suite, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues promptly, and escalating issues as needed to ensure customer satisfaction.

Key Responsibilities:

  • Provide exceptional support to customers via email, chat, phone, and slack.
  • Develop and maintain a deep understanding of Chargebee's products and services.
  • Collaborate with internal teams, including product and engineering, to resolve customer issues quickly and effectively.
  • Document solutions in our knowledge base to enhance customer self-serve capabilities.
  • Contribute to product squads by providing valuable feedback from customer interactions to improve our product suite.

Requirements:

  • Previous experience in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager.
  • Able to work independently and as part of a team.
  • Excellent communication skills, able to articulate technical concepts to a non-technical audience.
  • A customer-centric mindset and a passion for delivering exceptional service.

What We Offer:

  • A competitive salary range of $120,000 - $150,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for professional growth and development within the company.


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