Premium Support Advocate

6 days ago


Chennai, Tamil Nadu, India Chargebee Full time

Overview:

Chargebee is seeking a skilled Enterprise Technical Consultant to join our Premium Support team. As an Enterprise Technical Consultant, you will be responsible for providing exceptional support to our customers who have subscribed to our premium support offerings.

About the Role:

This is a challenging yet rewarding opportunity to work with our multi-product suite and provide top-notch support to our customers. You will be responsible for developing and maintaining a deep understanding of Chargebee's products and services.

Key Responsibilities:

  • Provide technical expertise to customers via email, chat, phone, and Slack
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain knowledge base articles to enhance customer self-service capabilities

Requirements:

  • Previous experience in an enterprise customer support role
  • Excellent communication and problem-solving skills
  • A customer-centric mindset and a passion for delivering exceptional service

Compensation:

We offer a competitive salary of $100,000 - $130,000 per annum, depending on experience, plus additional benefits such as flexible working hours, professional development opportunities, and a dynamic work environment.



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