Enterprise Technical Solutions Expert
5 days ago
About the Role: We're seeking an experienced and customer-centric individual to join our Premium Support team as an Enterprise Technical Consultant. As a key member of our support team, you will be responsible for delivering high-quality support to customers who have subscribed to our premium offerings. Your primary focus will be on ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues promptly, and escalating issues as needed to ensure exceptional customer satisfaction.
About You: To succeed in this role, you should possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional service. As a seasoned professional, you'll have experience working in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager. Additionally, you should be comfortable articulating technical concepts to a non-technical audience and have a customer-centric mindset.
Key Responsibilities:
- Provide exceptional support to customers via Email / Chat / Phone / Slack.
- Develop and maintain a deep understanding of Chargebee's multi-product suite.
- Respond to customer inquiries in a timely and accurate manner with white-glove care, meeting tight SLAs.
- Coordinate with internal teams, including product and engineering, to resolve customer issues quickly and effectively.
- Document solutions in our knowledge base to enhance our customer self-serve capabilities.
- Be an active member of product squads and provide valuable feedback from customer interactions to make our product suite better.
- Share your knowledge by hosting internal training sessions.
What We Offer: As a valued member of our team, you can expect a competitive salary range of $80,000 - $110,000 per annum, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, and generous paid time off.
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