Enterprise Technical Expert

1 week ago


Chennai, Tamil Nadu, India Chargebee Full time

Job Description:

We are seeking a highly skilled Enterprise Technical Consultant to join our Premium Support team. As an Enterprise Technical Consultant, you will play a crucial role in providing exceptional support to our customers who have subscribed to our premium support offerings.

Key Responsibilities:

  • Ensure fast and accurate responses to customer inquiries
  • Coordinate with internal teams to resolve issues promptly
  • Elevate issues as needed to ensure customer satisfaction

About the Role:

This is a challenging yet rewarding opportunity to work with our multi-product suite and provide top-notch support to our customers. You will be responsible for developing and maintaining a deep understanding of Chargebee's products and services.

Requirements:

  • Previous experience in an enterprise customer support role
  • Excellent communication and problem-solving skills
  • A customer-centric mindset and a passion for delivering exceptional service

Benefits:

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus additional benefits such as flexible working hours, professional development opportunities, and a dynamic work environment.



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