Technical Consultant for Enterprise Clients
3 weeks ago
Job Description: The Enterprise Technical Consultant will play a vital role in our Premium Support team, providing expert-level support to customers who have subscribed to our premium offerings. This role requires a strong understanding of Chargebee's multi-product suite and the ability to articulate technical concepts to a non-technical audience. Key responsibilities include developing and maintaining a deep understanding of our products, responding to customer inquiries in a timely and accurate manner, and collaborating with internal teams to resolve customer issues efficiently.
About the Ideal Candidate: To excel in this role, you should possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional service. As a seasoned professional, you'll have experience working in an enterprise customer support role, preferably in a premium support team or as a Technical Account Manager. Additionally, you should be comfortable articulating technical concepts to a non-technical audience and have a customer-centric mindset.
Key Deliverables:
- Provide exceptional support to customers through multiple channels (Email / Chat / Phone / Slack).
- Maintain a deep understanding of Chargebee's multi-product suite.
- Meet tight Service Level Agreements (SLAs) by responding to customer inquiries in a timely and accurate manner.
- Collaborate with internal teams, including product and engineering, to resolve customer issues efficiently.
- Contribute to the development of our knowledge base by documenting solutions to customer issues.
- Participate in product squads to provide valuable feedback from customer interactions and contribute to the improvement of our product suite.
What We Offer: As a valued member of our team, you can expect a competitive salary range of $80,000 - $110,000 per annum, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, and generous paid time off.
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