Technical Product Support Specialist
6 hours ago
Job Overview
">We are seeking a skilled Advanced Technical Product Support Specialist to provide exceptional technical product support to our clients via various mediums.
">About the Role
">- ">
- The successful candidate will be responsible for developing in-depth knowledge of Chargebee's product offerings and utilizing this expertise to offer advanced technical support to clients.">
- Responsibilities include understanding the technical setup of the customer and using tools like Postman to test and troubleshoot API-related issues.">
- The ideal candidate will integrate with external tools such as Salesforce, Netsuite, and Quickbooks, and provide optimal solutions.">
- They will understand customer pain points and convert them into product capabilities.">
- Additionally, they will apply acquired product knowledge to create knowledge articles that help with self-serve capabilities.">
- Providing holistic solutions to customer problems by offering explanations rather than answers to their queries is essential.">
- The right individual will utilize industry experience to develop innovative solutions that increase efficiency.">
- Supporting customers 24/7 and working in shifts is also required.">
Requirements and Qualifications
">- ">
- A Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience is necessary.">
- Proven experience working with APIs and frontend technologies like JavaScript is required.">
- Excellent communication skills are essential.">
- The ideal candidate will have 1-5 years of experience working in a customer-facing role for a SaaS product.">
- Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms is necessary.">
- Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm is required.">
- Excellent problem-solving, logical thinking capabilities are essential.">
- Flexibility to work in shifts is also required.">
- $63,000 - $78,000 per annum based on location and experience.">
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