Technical Product Support Specialist

6 hours ago


Chennai, Tamil Nadu, India Chargebee Full time

Job Overview

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We are seeking a skilled Advanced Technical Product Support Specialist to provide exceptional technical product support to our clients via various mediums.

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About the Role

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  • The successful candidate will be responsible for developing in-depth knowledge of Chargebee's product offerings and utilizing this expertise to offer advanced technical support to clients.">
  • Responsibilities include understanding the technical setup of the customer and using tools like Postman to test and troubleshoot API-related issues.">
  • The ideal candidate will integrate with external tools such as Salesforce, Netsuite, and Quickbooks, and provide optimal solutions.">
  • They will understand customer pain points and convert them into product capabilities.">
  • Additionally, they will apply acquired product knowledge to create knowledge articles that help with self-serve capabilities.">
  • Providing holistic solutions to customer problems by offering explanations rather than answers to their queries is essential.">
  • The right individual will utilize industry experience to develop innovative solutions that increase efficiency.">
  • Supporting customers 24/7 and working in shifts is also required.">
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Requirements and Qualifications

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  • A Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience is necessary.">
  • Proven experience working with APIs and frontend technologies like JavaScript is required.">
  • Excellent communication skills are essential.">
  • The ideal candidate will have 1-5 years of experience working in a customer-facing role for a SaaS product.">
  • Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms is necessary.">
  • Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm is required.">
  • Excellent problem-solving, logical thinking capabilities are essential.">
  • Flexibility to work in shifts is also required.">
  • $63,000 - $78,000 per annum based on location and experience.">


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