Technical Support Specialist
7 hours ago
Dear Candidate
Greetings from TCS
Tata Consultancy Services (TCS) has been a pioneer in the technology arena, and we're always looking for talented individuals to join our team. Our company is a global leader in the tech industry, and we have no bounds when it comes to growth.
Job Title: Technical Support Specialist
Location: Chennai
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
Educational Qualification: 15 Years of Full Time Education
We're seeking a skilled Service Desk Agent to provide first-level support through various channels, including calls, chats, and web tickets. Your primary role will be to handle incidents or service requests in line with our Service desk objectives.
The ideal candidate will have excellent communication skills and be ready to work in shifts. A plus would be relevant experience, preferably 3+ years.
Key Responsibilities:
- Provide technical assistance and support for clients and partners via call, chat, and web
- Coordinate incident resolution to ensure all problems are handled appropriately and in a timely manner
- Demonstrate technical understanding of the products and services in our support catalog
- Develop and maintain positive relationships with clients always focusing on their satisfaction
- Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
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