Advanced Technical Solutions Expert
1 day ago
Job Description
">As an Advanced Technical Product Support Specialist at Chargebee, you will be responsible for delivering exceptional technical product support to our clients.
">Key responsibilities include:
">- ">
- Developing in-depth knowledge of Chargebee's product offerings and utilizing this expertise to offer advanced technical support to clients.">
- Understanding the technical setup of the customer and using tools like Postman to test and troubleshoot API-related issues.">
- Integrating with external tools such as Salesforce, Netsuite, and Quickbooks, and providing optimal solutions.">
- Converting customer pain points into product capabilities.">
- Creating knowledge articles that help with self-serve capabilities.">
- Providing holistic solutions to customer problems by offering explanations rather than answers to their queries.">
- Utilizing industry experience to develop innovative solutions that increase efficiency.">
- Supporting customers 24/7 and working in shifts.">
Skills and Qualifications
">- ">
- Bachelor's degree in Computer Science or certification in relevant technologies or equivalent practical experience.">
- Proven experience working with APIs and frontend technologies like JavaScript.">
- Excellent communication skills.">
- 1-5 years of experience working in a customer-facing role for a SaaS product.">
- Prior experience working with at least one of the tools like Salesforce, Quickbooks, Xero, E-commerce platforms.">
- Proven experience with payment gateways, subscription management tools, and invoicing tools within the Fintech realm.">
- Excellent problem-solving, logical thinking capabilities.">
- Flexibility to work in shifts.">
- $63,000 - $78,000 per annum based on location and experience.">
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