Senior Payments Specialist
3 days ago
About Chargebee
We are a subscription billing and revenue management platform powering top brands around the world, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others.
Our 500+ team members work remotely throughout the world, delivering high-quality software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.
We have raised over $480 million in capital and are funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures.
As a Principal Solutions Engineer with expertise in payment gateways, you will play a crucial role in the ongoing support of Chargebee's products and payment gateway solutions for our merchants.
You will be responsible for troubleshooting highly technical issues, providing expert guidance, and collaborating closely with cross-functional teams to ensure customer satisfaction and drive continuous improvement in the product and payments.
Key Responsibilities:
- Provide exceptional product support to clients, addressing their technical inquiries and troubleshooting issues related to payments integration and usage.
- Be the voice of your customers, translating challenges into actionable product improvements.
- Offer holistic solutions that go beyond quick fixes, maximizing customer satisfaction and value.
- Build and maintain strong relationships with key clients, understanding their payment needs and ensuring the delivery of high-quality solutions.
- Craft clear knowledge base articles and training materials for self-sufficiency. Mentor and coach junior team members, sharing your knowledge and expertise to foster their professional growth.
Requirements:
- 4+ years of demonstrably successful experience in payments support or consulting.
- In-depth understanding of payment gateway functionalities, including authorization, settlement, fraud prevention, and security protocols (e.g., PCI-DSS, 3D Secure).
- Experience supporting global clients in the payment space, particularly those collecting payments internationally would be a plus.
- Combine deep technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
The estimated salary for this role is between $120,000 and $180,000 per year, depending on location and experience. We offer a flexible schedule to adapt to 24/7 support requirements.
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