Customer Sales Associate
2 weeks ago
Job Overview
We are seeking a highly motivated and customer-focused individual to join our Sales team as a Customer Sales Executive. In this role, you will be responsible for managing a team of representatives offering customer support, overseeing the customer service process, and resolving customer complaints.
Key Responsibilities:
- Manage a team of customer support representatives, providing guidance and support to ensure excellent customer service.
- Oversee the customer service process, ensuring that customer complaints are resolved in a timely and professional manner.
- Conduct quality assurance surveys with customers to identify areas for improvement and provide feedback to the team.
- Maintain a pleasant working environment for the team, promoting a culture of customer satisfaction and excellence.
Requirements:
- At least 1 year of experience in a B2C Sales role, preferably in the Other Services industry.
- Excellent interpersonal, written, and verbal communication skills.
- Strong analytical skills and ability to work with numerical data.
- Strong team player with excellent stakeholder management skills.
What We Offer:
Our company is committed to helping you realize your full potential in a dynamic and inclusive work environment. We offer a competitive pay and benefits package, as well as opportunities for growth and development.
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