Customer Experience Ambassador

1 day ago


Noida, Uttar Pradesh, India Genpact Full time

At Genpact, we are seeking a highly skilled Customer Service Representative to join our team in Noida. This is a fantastic opportunity to leverage your exceptional communication skills and passion for customer satisfaction.

About the Role

  • We are looking for an individual who can provide top-notch service to our customers via phone, email, and chat.
  • You will be responsible for resolving customer issues proactively and converting them into loyal advocates for our brand.

Responsibilities

  • Communicate effectively with customers through various channels.
  • Provide accurate information about our products, pricing, and availability.
  • Collaborate with internal departments to meet customer needs.
  • Data entry in multiple platforms.

Requirements

  • A minimum of 1-3 years of relevant work experience.
  • Excellent phone etiquette and strong verbal, written, and interpersonal skills.
  • The ability to multitask, organize, and prioritize tasks efficiently.

What We Offer

  • A competitive salary range of ₹2.5 Lakhs - ₹4.5 Lakhs per annum.
  • An attractive rotational shift arrangement.
  • Opportunities for growth and development in a dynamic environment.


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