Customer Experience Operations Specialist

3 weeks ago


Noida, Uttar Pradesh, India Mahindra Rise Full time
Job Description:

Company Overview

Mahindra Rise is a leading provider of innovative mobility solutions, and we are seeking an experienced Customer Care Manager to join our team.

Salary Range

We offer a competitive salary range of $70,000 - $100,000 per annum, depending on experience.

Key Responsibilities

  • Analyse technical complaints from customers in the field.
  • Rectify defects in vehicles and overhaul aggregates.
  • Maintain and handle internet-based warranty.
  • Implement service processes at channel partners.
  • Develop secondary channels for sales and support.
  • Provide training to service managers and channel partners.
  • Work closely with channel partners to ensure profitability of their workshops.
  • Manage spare parts inventory and order execution.
  • Guide channel partners on manpower, facilities, and equipment optimisation.
  • Ensure MIS on service and guarantee M Response data updates.

Requirements

  • Diploma or Bachelor's degree in Engineering (Mechanical).
  • At least 5 years of experience in customer care or a related field.
  • Excellent communication and problem-solving skills.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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