Customer Experience Operations Specialist
3 weeks ago
Company Overview
Mahindra Rise is a leading provider of innovative mobility solutions, and we are seeking an experienced Customer Care Manager to join our team.
Salary Range
We offer a competitive salary range of $70,000 - $100,000 per annum, depending on experience.
Key Responsibilities
- Analyse technical complaints from customers in the field.
- Rectify defects in vehicles and overhaul aggregates.
- Maintain and handle internet-based warranty.
- Implement service processes at channel partners.
- Develop secondary channels for sales and support.
- Provide training to service managers and channel partners.
- Work closely with channel partners to ensure profitability of their workshops.
- Manage spare parts inventory and order execution.
- Guide channel partners on manpower, facilities, and equipment optimisation.
- Ensure MIS on service and guarantee M Response data updates.
Requirements
- Diploma or Bachelor's degree in Engineering (Mechanical).
- At least 5 years of experience in customer care or a related field.
- Excellent communication and problem-solving skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
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