Customer Experience Manager
7 days ago
About the Role
We are seeking a highly motivated Customer Experience Manager to join our team at IDCUBE Identification Systems Private Limited. As a key member of our operations team, you will be responsible for managing and enhancing our Net Promoter Score (NPS) processes.
The ideal candidate will have previous experience in NPS management, excellent communication skills, and a customer-centric mindset. You will work closely with internal teams, including sales, customer service, and marketing, to address customer concerns and improve the overall customer experience.
Key Responsibilities:
- Maintain and regularly update the customer database to ensure accurate information for NPS outreach.
- Call customers to gather feedback via NPS surveys, ensuring accurate and meaningful data collection.
- Analyze NPS results and provide insights to the relevant teams to drive continuous improvement.
- Coordinate with internal teams to address customer concerns and improve the overall customer experience.
- Collaborate with external stakeholders, if required, to gather and act on customer feedback.
- Monitor and track the company's NPS score, working proactively to identify areas for improvement.
- Prepare and present NPS reports to senior management, highlighting trends and actionable insights.
- Ensure timely follow-up on customer feedback and work with relevant teams to implement improvements based on the survey results.
Qualifications and Requirements:
- Bachelor's degree in business, marketing, communications, or a related field.
- Minimum of 2 years of experience in NPS management or a related role.
- Strong written and verbal communication skills, with the ability to engage effectively with customers and internal teams.
- Excellent organizational and time-management skills.
- Strong analytical skills, with the ability to interpret NPS data and generate actionable insights.
- Experience working with CRM systems and maintaining customer databases.
- Ability to work in a collaborative team environment and manage relationships with various stakeholders.
- Customer-focused mindset with a proactive approach to improving customer experience.
Salary Information
We offer a competitive salary of $60,000 per annum, depending on qualifications and experience. In addition, we provide a range of benefits, including health insurance, retirement plan, and paid time off.
About IDCUBE
IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India. We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators. Our solutions are backed by an impressive track record of over 4500 successful product case studies from more than 20 countries.
-
Gift Experience Specialist
3 days ago
Noida, Uttar Pradesh, India SAKI Experience Full timeJob Title: Gift Experience SpecialistSalary Range: ₹15,00,000 - ₹25,00,000 per annum.About SAKI Experience:We are a premium gifting brand that creates impactful experiences for high-profile clients. Our team of experts is dedicated to delivering exceptional service and exceeding expectations.Job Description:As a Gift Experience Specialist, you will be...
-
Customer Experience Manager
2 weeks ago
Noida, Uttar Pradesh, India ScaleneWorks Full timeAbout the RoleScaleneWorks is seeking an experienced Customer Experience Manager to lead our customer relations team. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences across all touchpoints.
-
Customer Experience Manager
2 weeks ago
Noida, Uttar Pradesh, India InvestoXpert Advisors Pvt Ltd. Full timeInvestoXpert Advisors Pvt Ltd. is seeking a highly skilled Customer Experience Manager to join our team.Job Summary:We are looking for an experienced and organized individual to manage the front office operations, ensuring a smooth and efficient experience for our guests and visitors.Key Responsibilities:Greet and welcome guests/visitors as soon as they...
-
Customer Experience Director
4 weeks ago
Noida, Uttar Pradesh, India STAGE Full timeAbout the OpportunityAt STAGE, we're seeking a Customer Experience Director to play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships...
-
Customer Experience Strategist
4 weeks ago
Noida, Uttar Pradesh, India STAGE Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at STAGE. As a key member of our customer success function, you will play a pivotal role in driving customer satisfaction and loyalty.Responsibilities:Lead customer pain point resolution through effective support channel managementDrive operational excellence for...
-
Customer Experience Manager
3 weeks ago
Noida, Uttar Pradesh, India Stage Technologies Private Limited Full timeAbout the Opportunity:At Stage Technologies Private Limited, we are seeking a dedicated and results-driven Customer Experience Manager to join our team. In this pivotal role, you will play a key part in resolving customer pain points, managing support teams, and driving customer satisfaction.This is a fantastic opportunity for a customer-focused individual...
-
Customer Experience Specialist
3 weeks ago
Noida, Uttar Pradesh, India VLaunchU Full timeVLaunchU is seeking a highly skilled Customer Relations Manager to join our team in Noida.The successful candidate will be responsible for managing customer relationships, ensuring excellent communication and resolving any issues that may arise.We offer a competitive salary of ₹31,500 per month, inclusive of a variable amount of ₹5,000, linked to sales...
-
Customer Experience Advocate
5 days ago
Noida, Uttar Pradesh, India iEnergizer Full timeiEnergizer is seeking an experienced and skilled professional to fill the role of Customer Experience Advocate. As a key member of our team, you will play a crucial part in ensuring that our customers have an exceptional experience with our products and services.Key ResponsibilitiesCommunicate effectively with customers via various channels, including phone,...
-
Customer Experience Leader
2 weeks ago
Noida, Uttar Pradesh, India Monotype DACH Full timeLead Customer ExperienceEarn an estimated salary of $80,000 - $120,000 per annum.About the RoleWe are seeking a skilled Team Lead to join our team at Monotype DACH. As a Team Lead, you will be responsible for leading a team in different time zones/rotational shifts and managing various technical responsibilities and duties.Your key responsibilities will...
-
Customer Experience Ambassador
4 weeks ago
Noida, Uttar Pradesh, India VisionaryHire Full timeWe are VisionaryHire, a leading company with a vision to revolutionize the hiring process. We're seeking highly skilled Customer Support Representatives to join our team in Noida.Compensation: ₹20,000 - ₹25,000 per monthJob DescriptionAs a Customer Support Representative at VisionaryHire, you will be responsible for handling inbound and outbound calls,...
-
Customer Experience Specialist
4 weeks ago
Noida, Uttar Pradesh, India RateGain Full timeJob DescriptionAn exciting opportunity has arisen for a Customer Experience Specialist to join our dynamic team at RateGain. As a key member of our customer support team, you will be responsible for delivering exceptional service and ensuring the satisfaction of our global customers.
-
Customer Experience Ambassador
7 days ago
Noida, Uttar Pradesh, India Genpact Full timeAt Genpact, we are seeking a highly skilled Customer Service Representative to join our team in Noida. This is a fantastic opportunity to leverage your exceptional communication skills and passion for customer satisfaction.About the RoleWe are looking for an individual who can provide top-notch service to our customers via phone, email, and chat.You will be...
-
Customer Experience Manager
2 weeks ago
Noida, Uttar Pradesh, India Monotype DACH Full timeMonotype DACH is a leading company in the field of fonts, headquartered in Boston with offices across 4 continents.We are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our customer success group, you will be responsible for ensuring that our customers receive exceptional support and service.The ideal candidate will...
-
Noida, Uttar Pradesh, India exl Full time**About the Role**We are seeking a highly skilled Senior Operations Manager to lead our global customer experience team at EXL. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and implement process improvements to enhance customer satisfaction...
-
Customer Experience Liaison
7 days ago
Noida, Uttar Pradesh, India Times Internet Full timeAbout Times InternetWe are a leading digital products company that creates premium experiences for millions of users. Our portfolio includes market-leading brands such as TOI, ET, NBT, Cricbuzz, Times Prime, and more.Our mission is to enrich user experiences and bring them closer to their interests and aspirations. We are committed to innovation and bringing...
-
Customer Experience Operations Specialist
3 weeks ago
Noida, Uttar Pradesh, India Mahindra Rise Full timeJob Description:Company OverviewMahindra Rise is a leading provider of innovative mobility solutions, and we are seeking an experienced Customer Care Manager to join our team.Salary RangeWe offer a competitive salary range of $70,000 - $100,000 per annum, depending on experience.Key ResponsibilitiesAnalyse technical complaints from customers in the...
-
Customer Experience Associate
2 weeks ago
Noida, Uttar Pradesh, India Testbook Full timeAbout Testbook:Testbook is a leading EdTech platform that revolutionizes the education industry. With over 4.2 crore registered users, 700+ crore questions solved on the web app, and a knockout mobile app, Testbook is poised to capture bigger markets. The company was established 8 years ago with a focus on Government & Private Job Exams. Today, it caters to...
-
Strategic Customer Experience Director
3 weeks ago
Noida, Uttar Pradesh, India Sinch Full timeCustomer Success Leadership at SinchSinch, a global leader in customer communications, is seeking an experienced Strategic Customer Experience Director to spearhead our customer-centric initiatives. This role offers a unique opportunity to shape the future of customer engagement and drive business growth.About Us:We are pioneers in mobile messaging, voice,...
-
Technical Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob OverviewAt NTT DATA, we are committed to delivering exceptional customer experiences through our innovative solutions. As a Technical Support Specialist - Customer Experience, you will play a vital role in ensuring that our customers receive top-notch support and service.About the RoleWe are seeking an experienced Technical Support Specialist to join our...
-
Customer Experience Coordinator
2 weeks ago
Noida, Uttar Pradesh, India snooplay Full timeAbout SnooplaySnooplay is a pioneering online marketplace catering to diverse age groups, from kids to adults and individuals with special needs. Our platform enables users to discover the perfect toy or game based on their personalities, interests, and skill development goals.We are a funded start-up committed to building a talented team across various...