Customer Experience Manager

Roles & ResponsibilitiesThe incumbent will be responsible for overseeing the entire customer relationship journey, focusing on enhancing Net Promoter Scores by ensuring timely sale-related documentation, collections, and resolution of customer issues.Key ResponsibilitiesFinancialDevelop and distribute collection targets based on Annual Operating Plan...

About the RoleScaleneWorks is seeking an experienced Customer Experience Manager to lead our customer relations team. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences across all touchpoints.

Job Summary:Maintain and enhance the service experience for customers through efficient resolution of technical complaints and defects.Key Responsibilities:Analyse and rectify technical complaints and defects in vehicles.Implement service processes at channel partners.Develop secondary channels for service delivery.Conduct training for service...

VlaunchU is seeking a highly skilled Customer Experience Manager to join their team in Noida. Key responsibilities include:Key ResponsibilitiesProviding exceptional customer serviceDeveloping and maintaining strong relationships with clientsCollaborating with cross-functional teams to drive business growthRequirementsGood communication...

Key ResponsibilitiesDrive customer satisfaction and net promoter score for the brand with insights to operations and marketing for intervention and improvement.Bottom quartile management with respect to key performance indicators such as concerns and NPS.End-to-end customer issue management and resolution, taking ownership and ensuring guest...

About the Opportunity:We are seeking a skilled Customer Experience Lead to join our team at Stage Technologies Private Limited. The ideal candidate will play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction.This role will involve working closely with cross-functional teams to ensure customer feedback...

About the OpportunityAt STAGE, we're seeking a Customer Experience Director to play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships...

About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at STAGE. As a key member of our customer success function, you will play a pivotal role in driving customer satisfaction and loyalty.Responsibilities:Lead customer pain point resolution through effective support channel managementDrive operational excellence for...

Key ResponsibilitiesDrive customer satisfaction and Net Promoter Score for the brand with insights to operations and marketing for intervention and improvement.Manage bottom quartile performance on key indicators such as concerns, NPS, and other relevant metrics.Lead end-to-end customer issue management and resolution, ensuring guest win-back.Have a good...

VLaunchU is seeking a highly skilled Customer Relations Manager to join our team in Noida.The successful candidate will be responsible for managing customer relationships, ensuring excellent communication and resolving any issues that may arise.We offer a competitive salary of ₹31,500 per month, inclusive of a variable amount of ₹5,000, linked to sales...

Job Title: Customer Support SpecialistJob Description:MyOperator is seeking a Customer Support Specialist to join its team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to clients. You will assist clients primarily through calls, emails, and chats, providing a smooth and supportive experience.Key...

About the Opportunity:At Stage Technologies Private Limited, we are seeking a dedicated and results-driven Customer Experience Manager to join our team. In this pivotal role, you will play a key part in resolving customer pain points, managing support teams, and driving customer satisfaction.This is a fantastic opportunity for a customer-focused individual...

At Testbook, we are seeking a highly skilled Product Care Specialist to join our team. The Customer Support Intern will be responsible for receiving, investigating, and responding to all customer inquiries regarding our products and services. This role will involve troubleshooting and coordinating with various internal departments to resolve problems...

Lead Customer ExperienceEarn an estimated salary of $80,000 - $120,000 per annum.About the RoleWe are seeking a skilled Team Lead to join our team at Monotype DACH. As a Team Lead, you will be responsible for leading a team in different time zones/rotational shifts and managing various technical responsibilities and duties.Your key responsibilities will...

Job Description:Domestic Voice ProcessWe are seeking a skilled Customer Care Executive to join our team at HireBloc Ventures Pvt Ltd. The ideal candidate will possess excellent communication skills and a customer service approach that prioritizes building strong relationships with clients.Key Responsibilities:Handle customer inquiries and resolve issues via...

About the Role:We are seeking a skilled Customer Care Success Representative to join our team at Monotype DACH. In this role, you will be responsible for responding to and assisting with all aspects of customer needs, including product purchases, billing issues, and order corrections.Key Responsibilities:Resolve purchase and billing issues, including credit...

We are VisionaryHire, a leading company with a vision to revolutionize the hiring process. We're seeking highly skilled Customer Support Representatives to join our team in Noida.Compensation: ₹20,000 - ₹25,000 per monthJob DescriptionAs a Customer Support Representative at VisionaryHire, you will be responsible for handling inbound and outbound calls,...

Job DescriptionAn exciting opportunity has arisen for a Customer Experience Specialist to join our dynamic team at RateGain. As a key member of our customer support team, you will be responsible for delivering exceptional service and ensuring the satisfaction of our global customers.

Monotype DACH is a leading company in the field of fonts, headquartered in Boston with offices across 4 continents.We are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our customer success group, you will be responsible for ensuring that our customers receive exceptional support and service.The ideal candidate will...

**About the Role**We are seeking a highly skilled Senior Operations Manager to lead our global customer experience team at EXL. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and implement process improvements to enhance customer satisfaction...