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Customer Experience Ambassador
2 months ago
We are VisionaryHire, a leading company with a vision to revolutionize the hiring process. We're seeking highly skilled Customer Support Representatives to join our team in Noida.
Compensation: ₹20,000 - ₹25,000 per month
Job DescriptionAs a Customer Support Representative at VisionaryHire, you will be responsible for handling inbound and outbound calls, transferring them to relevant agents or departments as per telecalling scripts. You will also conduct surveys to collect data on customer satisfaction, churn rate, brand image, and awareness.
Key Responsibilities:
- Handling inbound and outbound calls and transferring them to relevant agents or departments.
- Conducting surveys to collect data on customer satisfaction, churn rate, brand image, and awareness.
- Analyzing and reporting customer data.
- Communicating with customers through various channels, including email, social media, phone, or SMS.
- Making appointments that fit into the schedule of the client and the customer.
- Informing customers about updates, deals, offers, promotions, policies, and keeping sales funnel in motion.
- Assisting customers if they are facing problems and troubleshooting it.
- Ensuring customers have a positive experience with the company.
- Fostering a healthy relationship between clients and customers.
Requirements:
- 6 months BPO experience.
- Day shift availability.
- Sunday fixed off.
- Office location: Noida.
- Job type: Full-time, Permanent.
Benefits:
- Commuter assistance.
- Paid time off.
Additional Information:
- Supplemental pay includes performance bonuses, quarterly bonuses, and yearly bonuses.
- The ideal candidate should have a bachelor's degree and 1 year of customer service experience.
- Language proficiency in Malayalam and Kannada is required.