Customer Experience Associate
2 days ago
Overview of Quagmire IT Services LLP
We are a leading provider of IT services, committed to delivering exceptional customer experiences. Our team is expanding, and we are seeking a skilled Customer Care Executive to join us in Noida.
Estimated Salary:$50,000 - $70,000 per annum
About the Role:
We are looking for a highly motivated and customer-centric individual who can handle customer inquiries and provide support in their native language. The ideal candidate will possess excellent communication skills, both verbal and written, and be fluent in a regional language such as Hindi, Telugu, or Kannada.
Main Responsibilities:
The successful candidate will be responsible for:
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Providing support and assistance to customers in their native language
- Building strong relationships with customers to ensure their satisfaction and loyalty
- Collaborating with other departments to address customer concerns and improve overall customer experience
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating complex issues to the appropriate departments for resolution
- Staying updated on company products, services, and policies to provide accurate information to customers
- Meeting or exceeding customer service goals and targets set by the company
Requirements:
To be considered for this role, you should have:
- Fluency in a regional language (Hindi, Telugu, Kannada, etc.)
- Excellent communication skills, both verbal and written
- Prior experience in customer service or a similar role is preferred
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Customer-centric mindset with a strong focus on providing excellent service
- Proficiency in using computers and various software applications
- Willingness to work in rotational shifts, including weekends and holidays
- Minimum education qualification of a high school diploma or equivalent
Benefits:
We offer a competitive salary package, comprehensive training and development programs, a friendly and supportive work environment, and opportunities for growth and advancement within the company.
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