Customer Experience Associate

2 days ago


Noida, Uttar Pradesh, India Quagmire IT Services LLP Full time

Overview of Quagmire IT Services LLP

We are a leading provider of IT services, committed to delivering exceptional customer experiences. Our team is expanding, and we are seeking a skilled Customer Care Executive to join us in Noida.

Estimated Salary:$50,000 - $70,000 per annum

About the Role:

We are looking for a highly motivated and customer-centric individual who can handle customer inquiries and provide support in their native language. The ideal candidate will possess excellent communication skills, both verbal and written, and be fluent in a regional language such as Hindi, Telugu, or Kannada.

Main Responsibilities:

The successful candidate will be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing support and assistance to customers in their native language
  • Building strong relationships with customers to ensure their satisfaction and loyalty
  • Collaborating with other departments to address customer concerns and improve overall customer experience
  • Maintaining accurate records of customer interactions and transactions
  • Identifying and escalating complex issues to the appropriate departments for resolution
  • Staying updated on company products, services, and policies to provide accurate information to customers
  • Meeting or exceeding customer service goals and targets set by the company

Requirements:

To be considered for this role, you should have:

  • Fluency in a regional language (Hindi, Telugu, Kannada, etc.)
  • Excellent communication skills, both verbal and written
  • Prior experience in customer service or a similar role is preferred
  • Strong problem-solving and decision-making skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Customer-centric mindset with a strong focus on providing excellent service
  • Proficiency in using computers and various software applications
  • Willingness to work in rotational shifts, including weekends and holidays
  • Minimum education qualification of a high school diploma or equivalent

Benefits:

We offer a competitive salary package, comprehensive training and development programs, a friendly and supportive work environment, and opportunities for growth and advancement within the company.



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