Customer Experience Associate
2 weeks ago
About Testbook:
Testbook is a leading EdTech platform that revolutionizes the education industry. With over 4.2 crore registered users, 700+ crore questions solved on the web app, and a knockout mobile app, Testbook is poised to capture bigger markets.
The company was established 8 years ago with a focus on Government & Private Job Exams. Today, it caters to various categories, including Banking, SSC, Railways, GATE, UPSC, Teaching, and more.
Welcome students on their purchased Super Coaching program via phone calls and enhance their learning experience. Provide a thorough product demo and guide them on accessing study materials, notes, live classes, practice tests, etc. Address product-related queries, update records, and utilize CRM systems effectively.
Key Responsibilities Include:
- Onboard students to the Super Coaching program via phone calls
- Guide students on accessing study materials such as notes, live classes, and practice tests
- Resolve product-related queries from students
- Update records and use CRM systems
Required Skills:
- Excellent communication and interpersonal skills
- Proficiency in Hindi and English
This role requires basic knowledge of Google Sheets. You will be working under the best mentors and become an expert in your field. As a Customer Experience Associate at Testbook, you will have flexibility in projects, work hours, and adding value to them. The IIT pedigree of the co-founders has attracted top talent, and now is the time to join the force.
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