Customer Experience Associate

2 weeks ago


Noida, Uttar Pradesh, India Testbook Full time

About Testbook:

Testbook is a leading EdTech platform that revolutionizes the education industry. With over 4.2 crore registered users, 700+ crore questions solved on the web app, and a knockout mobile app, Testbook is poised to capture bigger markets.

 

The company was established 8 years ago with a focus on Government & Private Job Exams. Today, it caters to various categories, including Banking, SSC, Railways, GATE, UPSC, Teaching, and more.

 

Welcome students on their purchased Super Coaching program via phone calls and enhance their learning experience. Provide a thorough product demo and guide them on accessing study materials, notes, live classes, practice tests, etc. Address product-related queries, update records, and utilize CRM systems effectively.

 

Key Responsibilities Include:

  • Onboard students to the Super Coaching program via phone calls
  • Guide students on accessing study materials such as notes, live classes, and practice tests
  • Resolve product-related queries from students
  • Update records and use CRM systems

 

Required Skills:

  • Excellent communication and interpersonal skills
  • Proficiency in Hindi and English

 

This role requires basic knowledge of Google Sheets. You will be working under the best mentors and become an expert in your field. As a Customer Experience Associate at Testbook, you will have flexibility in projects, work hours, and adding value to them. The IIT pedigree of the co-founders has attracted top talent, and now is the time to join the force.



  • Noida, Uttar Pradesh, India SAKI Experience Full time

    Job Title: Gift Experience SpecialistSalary Range: ₹15,00,000 - ₹25,00,000 per annum.About SAKI Experience:We are a premium gifting brand that creates impactful experiences for high-profile clients. Our team of experts is dedicated to delivering exceptional service and exceeding expectations.Job Description:As a Gift Experience Specialist, you will be...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    Job OverviewAt NTT DATA, we are committed to delivering exceptional customer experiences through our innovative solutions. As a Technical Support Specialist - Customer Experience, you will play a vital role in ensuring that our customers receive top-notch support and service.About the RoleWe are seeking an experienced Technical Support Specialist to join our...


  • Noida, Uttar Pradesh, India HireBloc Ventures Pvt Ltd Full time

    HireBloc Ventures Pvt Ltd is seeking a Customer Support Associate to join its team. The ideal candidate will have excellent communication skills and a customer-centric approach.Company Overview:We are a dynamic company that values innovation and excellence in all aspects of our business. Our mission is to provide exceptional customer service, and we strive...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    We are seeking a Customer Relations Associate for BPO Collections to join our team in Noida, Uttar Pradesh, India.About the RoleThis is a dynamic opportunity for individuals with strong communication and problem-solving skills. As a Customer Relations Associate, you will be responsible for handling routine and non-routine matters related to customer...


  • Noida, Uttar Pradesh, India HireBloc Ventures Pvt Ltd Full time

    Job Title: Customer Support AssociateKey Responsibilities:Customer Interaction:Provide excellent customer service through inbound and outbound calls, emails, and chat interactions.Respond to customer queries and concerns in a timely and accurate manner.International Process:Work in either international voice or non-voice processes, based on organizational...


  • Noida, Uttar Pradesh, India STAGE Full time

    About the OpportunityAt STAGE, we're seeking a Customer Experience Director to play a pivotal role in resolving customer pain points, managing support teams, and driving customer satisfaction. You will work closely with cross-functional teams to ensure customer feedback informs our product and content strategy, while fostering strong customer relationships...


  • Noida, Uttar Pradesh, India ULTRASHIELD SOFTWARE LLC Full time

    About Ultrashield Software LLCUltrashield Software LLC is a prominent executive search & selection company providing a wide range of recruitment solutions. We are a team of dedicated professionals offering services across the USA, taking pride in high standards as a recruitment agency.We strive to deliver full-range services including Website, Web Based...


  • Noida, Uttar Pradesh, India Naukripay Full time

    Naukripay is seeking a skilled Customer Service and Sales Associate to join our team. As a Counter Sales Representative, you will be the first point of contact for customers at retail, hospitality, and other companies.Job DescriptionThis role involves helping customers, processing sales, and maintaining inventory. Key responsibilities include:Customer...


  • Noida, Uttar Pradesh, India STAGE Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at STAGE. As a key member of our customer success function, you will play a pivotal role in driving customer satisfaction and loyalty.Responsibilities:Lead customer pain point resolution through effective support channel managementDrive operational excellence for...


  • Noida, Uttar Pradesh, India VisionaryHire Full time

    We are VisionaryHire, a leading company with a vision to revolutionize the hiring process. We're seeking highly skilled Customer Support Representatives to join our team in Noida.Compensation: ₹20,000 - ₹25,000 per monthJob DescriptionAs a Customer Support Representative at VisionaryHire, you will be responsible for handling inbound and outbound calls,...


  • Noida, Uttar Pradesh, India ScaleneWorks Full time

    About the RoleScaleneWorks is seeking an experienced Customer Experience Manager to lead our customer relations team. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences across all touchpoints.


  • Noida, Uttar Pradesh, India iEnergizer Full time

    iEnergizer is seeking an experienced and skilled professional to fill the role of Customer Experience Advocate. As a key member of our team, you will play a crucial part in ensuring that our customers have an exceptional experience with our products and services.Key ResponsibilitiesCommunicate effectively with customers via various channels, including phone,...


  • Noida, Uttar Pradesh, India RateGain Full time

    Job DescriptionAn exciting opportunity has arisen for a Customer Experience Specialist to join our dynamic team at RateGain. As a key member of our customer support team, you will be responsible for delivering exceptional service and ensuring the satisfaction of our global customers.


  • Noida, Uttar Pradesh, India Monotype DACH Full time

    Lead Customer ExperienceEarn an estimated salary of $80,000 - $120,000 per annum.About the RoleWe are seeking a skilled Team Lead to join our team at Monotype DACH. As a Team Lead, you will be responsible for leading a team in different time zones/rotational shifts and managing various technical responsibilities and duties.Your key responsibilities will...


  • Noida, Uttar Pradesh, India VLaunchU Full time

    VLaunchU is seeking a highly skilled Customer Relations Manager to join our team in Noida.The successful candidate will be responsible for managing customer relationships, ensuring excellent communication and resolving any issues that may arise.We offer a competitive salary of ₹31,500 per month, inclusive of a variable amount of ₹5,000, linked to sales...


  • Noida, Uttar Pradesh, India Genpact Full time

    At Genpact, we are seeking a highly skilled Customer Service Representative to join our team in Noida. This is a fantastic opportunity to leverage your exceptional communication skills and passion for customer satisfaction.About the RoleWe are looking for an individual who can provide top-notch service to our customers via phone, email, and chat.You will be...


  • Noida, Uttar Pradesh, India Naukripay Full time

    Job OverviewRetail sales associates are the face of Naukripay, providing exceptional customer experiences and driving sales growth. As a customer service expert in this role, you will be responsible for creating a positive and engaging shopping environment that meets the needs of our diverse customer base.About the RoleWe are seeking a skilled retail sales...


  • Noida, Uttar Pradesh, India InvestoXpert Advisors Pvt Ltd. Full time

    InvestoXpert Advisors Pvt Ltd. is seeking a highly skilled Customer Experience Manager to join our team.Job Summary:We are looking for an experienced and organized individual to manage the front office operations, ensuring a smooth and efficient experience for our guests and visitors.Key Responsibilities:Greet and welcome guests/visitors as soon as they...


  • Noida, Uttar Pradesh, India Gateway Search Full time

    Job Title: Customer Support AssociateWe are seeking an exceptional Customer Support Associate to join our team at Gateway Search. As a key member of our support team, you will be responsible for providing top-notch customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for...


  • Noida, Uttar Pradesh, India Times Internet Full time

    About Times InternetWe are a leading digital products company that creates premium experiences for millions of users. Our portfolio includes market-leading brands such as TOI, ET, NBT, Cricbuzz, Times Prime, and more.Our mission is to enrich user experiences and bring them closer to their interests and aspirations. We are committed to innovation and bringing...