Customer Experience Ambassador

3 weeks ago

Noida, Uttar Pradesh, India HCLTech Full time

At HCLTech, we are seeking a highly motivated and results-driven Customer Experience Ambassador to join our team. This role is an exciting opportunity to play a pivotal part in driving new customer growth while delivering exceptional customer experiences that set new benchmarks in the industry.

As an inbound Tele sales professional, you will be responsible for maintaining a high level of energy and enthusiasm to engage prospective customers, meet sales goals on a regular basis, and deliver strong customer focus. Good communication skills and a proven track record in sales, preferably in a call center or Tele sales environment, are essential qualities for success in this role.

Key Responsibilities:

  • Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
  • Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
  • Accurately documenting interaction details.
  • Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection).
  • Build rapport and establish positive relationships with customers to foster trust and loyalty.
  • Staying educated on corporate initiatives, market changes and process changes.
  • Stay up to date with product features, specifications, pricing, and any updates or changes.

Requirements:

  • Bachelor's degree in relevant field (may substitute two years of relevant experience per one year of required education).
  • 2 to 3 years of relevant work experience.
  • Proven track record in sales, preferably in a call center or Tele sales environment.
  • Excellent verbal communication skills with the ability to build rapport and engage customers.
  • Persuasive and confident sales approach with strong negotiation skills.
  • Active listening and consultative selling abilities.
  • Results-oriented mindset with a focus on achieving and exceeding sales targets.
  • Strong computer skills with the ability to utilize multiple systems simultaneously.

Estimated Salary: $55,000 - $65,000 per annum

HCLTech offers a dynamic and supportive work environment, competitive salary, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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