Head of Customer Experience
3 weeks ago
Sinch is a global leader in the rapidly evolving market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We specialize in empowering businesses to connect with every individual on the planet, within seconds or less, through mobile messaging, email, voice, and video.
We reach every phone globally, facilitating groundbreaking interactions that change lives and save time. Our customers interact with people like never before, thanks to our innovative platform. For you, this means working in an environment filled with diverse challenges and opportunities to impact how billions engage with their favourite brands.
The goal of personalizing content to all 15 billion phones worldwide is no longer a fantasy. More than 150,000 businesses, including numerous large companies and mobile operators, leverage Sinch's advanced technology platform to engage with their customers effectively.
Sinch has been profitable and fast-growing since its inception. Our core values are Make it Happen, Dream Big, Keep it Simple, and Win Together. These values describe how our global organization operates and inspire every one of our over 5,000 employees across 60 different countries.
Job Title: Head of Customer Experience
Job Overview:
We seek an experienced and customer-obsessed Head of Customer Experience to join our executive team at Sinch India. This role will be responsible for driving our customer-centric strategy across the organization and ensuring customer success, innovation, and sustainable growth.
We're looking for a business leader who can provide strategic guidance to the function and lead Expansion & Growth with High NPS.
Key Responsibilities:
Customer Success Motion to Unify Customer Experience:
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