Technical Product Support Specialist
3 weeks ago
Job Description
Epsilon is seeking a highly skilled Technical Product Support Specialist to join our team.
Key Responsibilities
- Analyze, triage, and troubleshoot technical issues related to Epsilon's home-grown products.
- Develop and maintain product components and interfaces using Java, J2EE, and AWS Cloud technologies.
- Work with cross-functional teams to address and resolve complex incidents.
- Provide detailed Root Cause Analysis reports and implement solutions to un-block customers.
- Identify pain areas in resolving customer issues and develop plans to automate the resolution process.
Requirements
- Strong knowledge of C#, .NET Framework, .NET Core, MVC, Entity Framework, SQL, and Jquery.
- Experience in developing web applications using .NET Core framework and writing unit tests using frameworks like NUnit or XUnit.
- Hands-on experience in developing Single Page Applications (SPAs) using Angular and creating responsive web pages.
- Strong problem-solving, analytical, and communication skills.
Qualifications
- C# .NET Framework 4.7.2 and above, .NET Core, MVC, Entity Framework, SQL, Jquery, Angular.
- Strong knowledge in OOPS, C#, design patterns, C# Collections, LINQ, Task Parallel library.
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