Technical Product Support Specialist

3 weeks ago


Bengaluru, Karnataka, India Epsilon Full time
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Job Description

Epsilon is seeking a highly skilled Technical Product Support Specialist to join our team.

Key Responsibilities

  • Analyze, triage, and troubleshoot technical issues related to Epsilon's home-grown products.
  • Develop and maintain product components and interfaces using Java, J2EE, and AWS Cloud technologies.
  • Work with cross-functional teams to address and resolve complex incidents.
  • Provide detailed Root Cause Analysis reports and implement solutions to un-block customers.
  • Identify pain areas in resolving customer issues and develop plans to automate the resolution process.

Requirements

  • Strong knowledge of C#, .NET Framework, .NET Core, MVC, Entity Framework, SQL, and Jquery.
  • Experience in developing web applications using .NET Core framework and writing unit tests using frameworks like NUnit or XUnit.
  • Hands-on experience in developing Single Page Applications (SPAs) using Angular and creating responsive web pages.
  • Strong problem-solving, analytical, and communication skills.

Qualifications

  • C# .NET Framework 4.7.2 and above, .NET Core, MVC, Entity Framework, SQL, Jquery, Angular.
  • Strong knowledge in OOPS, C#, design patterns, C# Collections, LINQ, Task Parallel library.


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