Cybersecurity Product Support Specialist
5 days ago
CloudSEK, a leading cybersecurity company, is seeking a talented Cybersecurity Product Support Specialist to join our team.
About the RoleThis is an exciting opportunity for a customer-focused individual to provide technical support and guidance to our clients. As a Cybersecurity Product Support Specialist, you will be responsible for:
- Serving as the primary point of contact for customers, understanding their needs, and providing expert technical support.
- Conducting product demonstrations and training sessions to educate clients on our cutting-edge cybersecurity products and services.
- Collaborating with cross-functional teams to address customer inquiries, resolve technical issues, and deliver timely solutions.
- Investigating and troubleshooting customer-reported issues, escalating to the appropriate teams when necessary, and ensuring prompt resolution.
CloudSEK is a fast-paced, dynamic company that is committed to delivering innovative cybersecurity solutions. Our team is passionate about staying ahead of the curve and protecting our clients from emerging threats. We are proud to offer:
- A competitive salary range of $80,000 - $110,000 per year, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities to enhance your skills and career growth.
To succeed in this role, you will need:
- Previous experience in a client-facing role, preferably in technical or customer support.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate technical concepts to both technical and non-technical audiences.
- Knowledge of cybersecurity concepts and exposure to the cyber threat landscape is a strong advantage.
At CloudSEK, we value our employees' contributions and offer a supportive work environment, flexible work arrangements, and opportunities for career advancement. If you are a motivated and customer-centric individual who is passionate about cybersecurity, please apply today.
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