Cybersecurity Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Company Overview
Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. As a pioneer in disrupting traditional approaches, we're looking for innovators who share our commitment to shaping the future of cybersecurity.

Salary:$120,000 - $150,000 per annum, based on location and experience.

Job Description:
We're seeking an experienced Cybersecurity Technical Support Specialist to join our team. As a key member of our Technical Support team, you will play a critical role in enabling customer success by providing support to clients after they have purchased our products.

Key Responsibilities:
  • Provide technical support to customers and partners
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Travel to customer sites in the event of a critical situation to expedite resolution as required

Required Skills and Qualifications:
To be successful in this role, you'll need:
  • 5+ years of experience with supporting endpoint security technologies (EDR, SOAR, SIEM, etc.)
  • Experience with Linux and Windows OS-based applications (installation, troubleshooting, debugging) and Microsoft SCCM
  • Ability to independently debug broad, complex, and unique environments with mixed applications and protocols

Benefits:
We offer a comprehensive benefits package, including:
  • A competitive salary range of $120,000 - $150,000 per annum
  • A hybrid work arrangement, with three days per week spent in our office
  • Ongoing training and development opportunities to enhance your skills and career

Additional Information:
Palo Alto Networks is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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