Cybersecurity Technical Support Specialist

5 days ago


Bengaluru, Karnataka, India Palo Alto Networks Full time
Job Overview

Palo Alto Networks is seeking a skilled Cybersecurity Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch technical assistance to our valued customers.

Responsibilities
  • Provide expert-level technical support to customers and partners via phone, email, or remote sessions.
  • Collaborate with cross-functional teams to resolve complex technical issues and ensure customer satisfaction.
  • Develop and maintain comprehensive knowledge of our products and services to deliver accurate and timely solutions.
  • Communicate effectively with both technical and non-technical stakeholders to understand and address their needs.
  • Maintain accurate records of customer interactions and resolutions.
Requirements
  • 5+ years of experience in endpoint security technologies, Linux, and Windows operating systems.
  • Demonstrated expertise in debugging complex environments, protocols, and applications.
  • Strong analytical and problem-solving skills to identify root causes and provide effective solutions.
  • Familiarity with scripting languages and ability to write efficient code.
  • Ability to work independently and as part of a team to achieve common goals.
Preferred Qualifications
  • Experience with end-point software, security protocols, and network configurations.
  • Knowledge of batch scripting and automation tools.
  • Previous experience in a technical support role or equivalent position.
About Us

Palo Alto Networks is a global cybersecurity leader committed to protecting our digital way of life. We believe in the power of collaboration and value in-person interactions. Our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where they feel most effective.

What We Offer
  • A competitive salary range: $90,000 - $120,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match.
  • Generous paid time off and holidays.
  • Ongoing training and development opportunities.


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