Cybersecurity Technical Support Specialist
5 days ago
Palo Alto Networks is seeking a skilled Cybersecurity Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch technical assistance to our valued customers.
Responsibilities- Provide expert-level technical support to customers and partners via phone, email, or remote sessions.
- Collaborate with cross-functional teams to resolve complex technical issues and ensure customer satisfaction.
- Develop and maintain comprehensive knowledge of our products and services to deliver accurate and timely solutions.
- Communicate effectively with both technical and non-technical stakeholders to understand and address their needs.
- Maintain accurate records of customer interactions and resolutions.
- 5+ years of experience in endpoint security technologies, Linux, and Windows operating systems.
- Demonstrated expertise in debugging complex environments, protocols, and applications.
- Strong analytical and problem-solving skills to identify root causes and provide effective solutions.
- Familiarity with scripting languages and ability to write efficient code.
- Ability to work independently and as part of a team to achieve common goals.
- Experience with end-point software, security protocols, and network configurations.
- Knowledge of batch scripting and automation tools.
- Previous experience in a technical support role or equivalent position.
Palo Alto Networks is a global cybersecurity leader committed to protecting our digital way of life. We believe in the power of collaboration and value in-person interactions. Our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where they feel most effective.
What We Offer- A competitive salary range: $90,000 - $120,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) plan with company match.
- Generous paid time off and holidays.
- Ongoing training and development opportunities.
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