Cybersecurity Technical Support Specialist
3 weeks ago
About this Role
Job Description
As a Technical Support Engineer at Palo Alto Networks, you will be responsible for providing exceptional technical support to our premium customers. This includes troubleshooting complex technical issues, developing working partnerships to mitigate risks, and providing timely solutions to customers in a professional manner.
Your Impact
- Provide reactive and proactive technical support to top-tier customers.
- Collaborate with Technical Account Managers to deliver exceptional customer experiences.
- Manage support cases to ensure issues are recorded, tracked, and resolved in a timely manner.
- Develop and publish technical documentation to support customer success.
Requirements
We are seeking candidates with a strong background in technical support, preferably with experience in cybersecurity and networking. Excellent communication and problem-solving skills are essential for success in this role.
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