Technical Customer Support Specialist

6 days ago

Bengaluru, Karnataka, India Palo Alto Networks Full time

About the Role



In this critical position, you will provide technical support to our customers in the EMEA region, ensuring their seamless experience with our cybersecurity solutions. As a Technical Customer Support Specialist, you will be the first point of contact for our customers, troubleshooting and resolving technical issues related to our products.



Your Key Responsibilities




  • Provide technical support to customers via phone, email, and web, ensuring timely resolution of their technical issues.
  • Collaborate with our development, sales, and marketing teams to build positive customer experiences and drive product innovation.
  • Document technical solutions and product information in our knowledge base, enabling seamless knowledge sharing within the organization.
  • Work closely with our development team to reproduce customer issues and qualify escalations, driving continuous improvement of our products.
  • Develop and publish technical support bulletins and documentation, ensuring our customers have access to the latest information on our products.
  • Participate in on-call duties and assist in developing and documenting threat-specific escalation processes.
  • Contribute to internal tool development and technical case audits, identifying areas for improvement and implementing changes to enhance our customer support processes.


About You



We are looking for a highly skilled and experienced technical support professional with a passion for cybersecurity. As a Technical Customer Support Specialist, you will possess:




  • 5+ years of experience in a technical support environment, with a strong background in cybersecurity.
  • Expert knowledge of TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention, and strong experience with security protocols.
  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols.
  • Excellent written and verbal communication skills, with the ability to communicate technical information in a clear and concise manner.
  • Flexibility to work shift hours as required to support our customers in the EMEA region.
  • Preferred qualifications include programming experience, shell/perl/python scripting, and understanding of malnets.


About Us



Palo Alto Networks is a leader in the cybersecurity industry, and we are committed to providing our customers with the best possible support experience. As a Technical Customer Support Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving product innovation.



We are an equal opportunity employer and celebrate diversity in our workplace. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .



We are committed to providing a safe and healthy work environment for all our employees. We are a tobacco-free and smoke-free workplace and require all employees to adhere to our health and safety policies.



Covid-19 Vaccination Information for Palo Alto Networks Jobs




  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if: The job requires accessing a company worksite The job requires in-person customer contact and the customer has implemented such requirements You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

  • Technical Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Toast Full time

    About the RoleWe are seeking a skilled Technical Customer Support Specialist to join our team at Toast. As a specialist, you will be responsible for providing exceptional customer service through chat, voice calls, and casework. Your primary focus will be on leveraging your product knowledge and technical expertise to resolve customer issues and deliver a...

  • Customer Support Specialist

    7 days ago

    Bengaluru, Karnataka, India Infinity Solutions Full time

    We're looking for a skilled Customer Support Specialist to join our team at Infinity Solutions.As a Technical Expertise specialist, you will be the go-to person for customers seeking assistance with our products and services.You will be responsible for providing timely and effective support through email and chat channels, ensuring a positive customer...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Whatfix Full time

    Join Whatfix as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our fast-growing Customer Support team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their successful experience with our Digital Adoption Platform.Key...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India JFrog Full time

    Technical Support SpecialistBangalore, India | Technical SupportAt JFrog, we're reinventing DevOps to help the world's most significant companies innovate. This is a special place with a unique combination of brilliance, spirit, and great people. As software plays a central role in everyone's lives, you'll be part of a critical mission. Thousands of...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India JFrog Full time

    Technical Support SpecialistBangalore, India | Technical SupportAt JFrog, we're reinventing DevOps to help the world's most significant companies innovate. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. As software plays a central role in everyone's lives, you'll be part of a critical mission....

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Fidelis Technology Services Pvt Ltd Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Fidelis Technology Services Pvt Ltd. As a Technical Support Specialist, you will be responsible for troubleshooting system-related issues for global customers via calls, email, chat, and application support.Key...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Sadup Softech Full time

    Job Position: Technical Support SpecialistExp:3+JD:At Sadup Softech, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for troubleshooting and configuring our product to resolve customer technical issues. This role requires strong communication and problem-solving skills to effectively support...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    Technical Support SpecialistAt New Relic, Inc., we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for assisting customers with complex technical issues across our product suite. This role requires strong analytical and technical troubleshooting skills, as well as impeccable...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Moxa Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Moxa. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, partners, and engineers in Moxa HQ to resolve issues and improve customer satisfaction.Key ResponsibilitiesProvide technical support to customers,...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at New Relic, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Collaborate with cross-functional teams to...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Flexera Software India LLP Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Flexera Software India LLP.This role is ideal for individuals with excellent technical skills, robust troubleshooting abilities, and excellent communication skills.The successful candidate will be responsible for providing technical support to...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Autodesk Full time

    Job Title: Technical Support Specialist-PST, FusionJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers.Key Responsibilities:Respond to customer inquiries and provide timely and...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Anva advanced Techserve Pvt Ltd Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Anva advanced Techserve Pvt Ltd. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email. Your primary responsibility will be to provide timely and effective technical...

  • Technical Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Moxa Full time

    Job Title: Technical Support Specialist Description: We are seeking a highly skilled Technical Support Specialist to join our team at Moxa. As a Technical Support Specialist, you will be responsible for providing technical consulting and problem-solving services to our customers. Key Responsibilities: • Provide technical support and solutions for our...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Inventionyard Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Inventionyard Pvt Ltd. The successful candidate will be responsible for providing technical support to customers through various communication channels.**Key Responsibilities:**Provide technical support to customers via...

  • Technical Support Specialist

    7 days ago

    Bengaluru, Karnataka, India NetApp Full time

    Job Title: Technical Support SpecialistNetApp is seeking a highly skilled Technical Support Specialist to provide in-depth technical expertise and support for our IT systems.Key Responsibilities:Respond to technical support tickets and provide timely resolutions.Utilize remote access to link with clients' computers and diagnose technical issues.Install new...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India TITAN CONSULTANCY Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at TITAN CONSULTANCY. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support: Provide timely and effective technical...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Tesco Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Tesco. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support to our internal stakeholders.Key ResponsibilitiesProvide first-line technical support to colleagues through various channels.Collaborate with...

  • Technical Support Specialist

    7 days ago

    Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. The successful candidate will provide exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key...

  • Technical Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Karix Full time

    Job Role: Technical Support SpecialistLocation: BangaloreAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team in Bangalore. As a Technical Support Specialist, you will be responsible for providing technical support to clients and customers, ensuring that their technical issues are resolved in a timely and efficient...