Cybersecurity Technical Support Manager
6 hours ago
Palo Alto Networks is a leading cybersecurity company that protects the digital way of life. We are committed to providing exceptional customer support and creating an environment where our employees can thrive.
Job SummaryWe are seeking a highly skilled Cybersecurity Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for managing a team of technical support engineers, providing technical guidance, and ensuring exceptional customer satisfaction.
About the RoleThis is a critical role in our organization, and we are looking for someone who is passionate about cybersecurity and has excellent leadership skills. The ideal candidate will have experience in managing technical teams, developing training programs, and troubleshooting complex technical issues.
The Technical Support Manager will be responsible for:
- Managing a team of technical support engineers to ensure exceptional customer satisfaction
- Developing and implementing training programs to enhance technical skills
- Troubleshooting complex technical issues and providing technical guidance to team members
- Ensuring compliance with organizational policies and procedures
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science or equivalent
- 10+ years of experience in enterprise support and service delivery
- Proven track record of managing technical teams and developing training programs
- Excellent leadership and communication skills
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Experience with Docker, Cloud Platforms, Linux, CI/CD Tools, and Kubernetes
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
How to ApplyIf you are passionate about cybersecurity and have the required skills and experience, please submit your application, including your resume and cover letter, to us through our website.
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