Key Account Relationship Specialist

5 hours ago


Cochin, Kerala, India Gallant Play Full time

Gallant Play is a dynamic and customer-centric organization seeking an experienced Key Account Relationship Specialist to manage calls, handle inquiries, and collaborate with various teams.

As a Key Account Relationship Specialist, you will play a vital role in ensuring exceptional customer experiences by responding to inbound calls promptly and professionally, addressing inquiries and concerns. You will also make outbound calls to marketing leads and customers, resolving issues, following up on leads, and gathering feedback.

The ideal candidate will have a graduate degree in any field, with a preference for Sports Management/Science. They should possess professional proficiency in English, excellent communication skills, and be proficient in using CRM tools. Freshers can apply for this position.

The compensation package includes a probation period of 3 months, during which the salary is ₹18,000 per month. Post-probation, the salary will be revised based on performance.

This role is perfect for individuals who are passionate about customer service and sports management. The Key Account Relationship Specialist will work closely with team members and various departments to efficiently resolve customer issues and provide detailed information about Gallant Play Arenas to customers.

To succeed in this role, you must be able to accurately update customer information, maintain detailed records of all interactions in the CRM system, and manage and resolve customer complaints and conflicts in a timely and effective manner.



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