Punjabi Sales and Customer Support Expert
5 days ago
Kshema is seeking a skilled Punjabi-speaking Sales & Customer Support Agent to join our expanding team. As a key member, you will play a crucial role in assisting potential and existing customers with their insurance inquiries, promoting insurance products, and delivering exceptional customer service in Punjabi.
Main Responsibilities
- Customer Support:
- Provide prompt and professional responses to customer inquiries via phone, email, and chat in Punjabi and English.
- Address and resolve customer complaints, ensuring a positive experience.
- Assist customers with policy-related questions, billing inquiries, claims, and other service-related issues.
- Sales:
- Understand customer needs and recommend appropriate insurance products (life, health, auto, etc.).
- Conduct outbound calls to potential customers for policy sales.
- Follow up on leads and ensure the timely closure of sales.
- Meet or exceed monthly sales targets.
- Policy Assistance:
- Explain policy details, coverage options, and terms and conditions to customers.
- Guide customers through the application process and help them understand their coverage.
- Retention:
- Work towards retaining existing customers by offering personalized support and appropriate solutions.
- Conduct policy renewals and follow-ups to ensure continuous service.
- Data Management:
- Maintain accurate records of customer interactions, sales, and service transactions.
- Update customer information in CRM systems.
Key Requirements
- Language Proficiency:
- Fluent in Punjabi (written and spoken) and English.
- Experience:
- 1-3 years of experience in sales, customer service, or a related field, preferably within the insurance industry.
- Education:
- High School Diploma or equivalent (Bachelor's Degree is a plus).
- Skills:
- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Problem-solving skills and the ability to handle difficult situations with empathy.
- Basic knowledge of insurance products and services is an advantage.
- Technical:
- Proficient with MS Office and CRM software.
- Experience with customer support systems (phone, email, and chat) is preferred.
- Competencies:
- Customer-focused mindset.
- Strong sales acumen.
- Attention to detail.
- Ability to work independently and as part of a team.
- Positive attitude with the ability to thrive in a fast-paced environment.
Requirements
We are offering a competitive salary of $40,000 - $60,000 per annum, commensurate with experience and qualifications. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply.
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