Punjabi Sales and Customer Support Expert

5 days ago


Secunderabad, Telangana, India Kshema Full time
Role Overview
Kshema is seeking a skilled Punjabi-speaking Sales & Customer Support Agent to join our expanding team. As a key member, you will play a crucial role in assisting potential and existing customers with their insurance inquiries, promoting insurance products, and delivering exceptional customer service in Punjabi.

Main Responsibilities
  • Customer Support:
    • Provide prompt and professional responses to customer inquiries via phone, email, and chat in Punjabi and English.
    • Address and resolve customer complaints, ensuring a positive experience.
    • Assist customers with policy-related questions, billing inquiries, claims, and other service-related issues.
  • Sales:
    • Understand customer needs and recommend appropriate insurance products (life, health, auto, etc.).
    • Conduct outbound calls to potential customers for policy sales.
    • Follow up on leads and ensure the timely closure of sales.
    • Meet or exceed monthly sales targets.
  • Policy Assistance:
    • Explain policy details, coverage options, and terms and conditions to customers.
    • Guide customers through the application process and help them understand their coverage.
  • Retention:
    • Work towards retaining existing customers by offering personalized support and appropriate solutions.
    • Conduct policy renewals and follow-ups to ensure continuous service.
  • Data Management:
    • Maintain accurate records of customer interactions, sales, and service transactions.
    • Update customer information in CRM systems.


Key Requirements
  • Language Proficiency:
    • Fluent in Punjabi (written and spoken) and English.
  • Experience:
    • 1-3 years of experience in sales, customer service, or a related field, preferably within the insurance industry.
  • Education:
    • High School Diploma or equivalent (Bachelor's Degree is a plus).
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong persuasion and negotiation abilities.
    • Problem-solving skills and the ability to handle difficult situations with empathy.
    • Basic knowledge of insurance products and services is an advantage.
  • Technical:
    • Proficient with MS Office and CRM software.
    • Experience with customer support systems (phone, email, and chat) is preferred.
  • Competencies:
    • Customer-focused mindset.
    • Strong sales acumen.
    • Attention to detail.
    • Ability to work independently and as part of a team.
    • Positive attitude with the ability to thrive in a fast-paced environment.


Requirements

We are offering a competitive salary of $40,000 - $60,000 per annum, commensurate with experience and qualifications. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply.

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