Insurance Customer Support Specialist

22 hours ago


Secunderabad, Telangana, India Kshema Full time
Job Summary

Kshema is seeking a skilled Insurance Customer Support Specialist to join our team. This role requires excellent communication and interpersonal skills, as well as strong persuasion and negotiation abilities.

Key Responsibilities
  • Customer Service: Provide prompt and professional responses to customer inquiries via phone, email, and chat in Punjabi and English. Address and resolve customer complaints, ensuring a positive experience.
  • Sales: Understand customer needs and recommend appropriate insurance products. Conduct outbound calls to potential customers for policy sales, follow up on leads, and ensure timely closure of sales. Meet or exceed monthly sales targets.
  • Policy Assistance: Explain policy details, coverage options, and terms and conditions to customers. Guide customers through the application process and help them understand their coverage.
  • Retention: Work towards retaining existing customers by offering personalized support and appropriate solutions. Conduct policy renewals and follow-ups to ensure continuous service.
  • Data Management: Maintain accurate records of customer interactions, sales, and service transactions. Update customer information in CRM systems.
Requirements
  • Language Proficiency: Fluent in Punjabi (written and spoken) and English.
  • Experience: 1-3 years of experience in sales, customer service, or a related field, preferably within the insurance industry.
  • Education: High School Diploma or equivalent (Bachelor's Degree is a plus).
  • Skills: Excellent communication and interpersonal skills, strong persuasion and negotiation abilities, problem-solving skills, and ability to handle difficult situations with empathy.
  • Technical: Proficient with MS Office and CRM software, experience with customer support systems (phone, email, and chat) is preferred.
Estimated Salary

The estimated salary range for this position is $50,000 - $70,000 per year, based on market rates and industry standards.

About Kshema

Kshema is a growing company that values customer satisfaction and employee growth. We offer a dynamic work environment, competitive compensation, and opportunities for career advancement.



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