Field Service Engineer

3 weeks ago

Secunderabad, Telangana, India Waters Corporation Full time

**Job Summary**

We are seeking a skilled Field Service Engineer to join our team at Waters Corporation. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our scientific instrumentation, including the Waters product suite.

**Responsibilities**

  • Install, maintain, and troubleshoot Waters' product suite (LC, HPLC/UPLC, Informatics)
  • Establish and maintain effective relationships with external and internal customers to ensure their success
  • Manage customer expectations by communicating work performed and providing follow-up plans as needed
  • Ensure customer compliance with regulations
  • Deliver system-level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge of the technology and customers' application demands
  • Work with the Sales team to identify future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

**Qualifications**

  • Bachelor's/Master's Degree in Chemistry or Biology, engineering, or other science-related field desired
  • Three years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation
  • Ability to perform effective system-level troubleshooting
  • Understanding of the scientific application workflow and scientific software systems (Empower CDS)

**Skills**

  • Strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience
  • Personal sense of integrity
  • Effective time management skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

**Travel**

  • This is a territory-based position with traveling within your designated territory and occasional travel to other countries for activities such as governance, local business support, meetings, and training

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