Field Service Specialist

1 week ago


Secunderabad, Telangana, India Waters Corporation Full time

Job Summary

Waters Corporation is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our product suite, including LC, HPLC/UPLC, and Informatics systems.

Responsibilities

  • Install and maintain Waters' product suite at customer sites
  • Provide technical support and troubleshooting services to customers
  • Establish and maintain effective relationships with external and internal customers
  • Manage customer expectations and communicate work performed
  • Ensure customer compliance with regulations
  • Deliver system-level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily
  • Maintain sound knowledge of technology and customer application demands
  • Work with Sales team to identify future business development opportunities
  • Ensure quality system procedures and Health & Safety standards are adhered to

Qualifications

  • Bachelor's/Master's Degree in Chemistry, Biology, Engineering, or other science-related field
  • 3 years of experience with installation, maintenance, troubleshooting, and support of scientific instrumentation
  • Ability to perform effective system-level troubleshooting
  • Understanding of scientific application workflow and scientific software systems

Skills

  • Strong customer focus
  • Excellent communication skills
  • Personal sense of integrity
  • Effective time management skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues

Travel

  • This is a territory-based position with traveling within your designated territory and occasional international travel


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