Field Service Specialist

4 days ago


Secunderabad, Telangana, India Waters Corporation Full time

Job Summary

Waters Corporation is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our product suite (LC, HPLC/UPLC).

Responsibilities

  1. Provide exceptional customer service by ensuring timely and effective installation, maintenance, and troubleshooting of our products.
  2. Establish and maintain effective relationships with external and internal customers to ensure their success.
  3. Manage customer expectations by communicating work performed and providing follow-up plans as needed.
  4. Ensure customer compliance with regulations.
  5. Deliver system-level training at customer sites.
  6. Manage service inventory according to Waters policies.
  7. Issue field service reports daily to document work performed.
  8. Stay up-to-date on the latest technology and customer application demands.
  9. Collaborate with the Sales team to identify future business development opportunities and needs for service contract sales.

Requirements

  1. Bachelor's or Master's degree in Chemistry, Biology, Engineering, or other science-related field (desired).
  2. At least 3 years of experience with installation, maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation (preference for previous Waters product suite).
  3. Strong analytical mindset with a drive to resolve open issues.
  4. Excellent verbal and written communication skills.

Travel

This is a territory-based position with travel within your designated territory and occasional travel to other countries for governance, local business support, meetings, and training.

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