Field Service Specialist
4 days ago
Job Summary
Waters Corporation is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our product suite (LC, HPLC/UPLC).
Responsibilities
- Provide exceptional customer service by ensuring timely and effective installation, maintenance, and troubleshooting of our products.
- Establish and maintain effective relationships with external and internal customers to ensure their success.
- Manage customer expectations by communicating work performed and providing follow-up plans as needed.
- Ensure customer compliance with regulations.
- Deliver system-level training at customer sites.
- Manage service inventory according to Waters policies.
- Issue field service reports daily to document work performed.
- Stay up-to-date on the latest technology and customer application demands.
- Collaborate with the Sales team to identify future business development opportunities and needs for service contract sales.
Requirements
- Bachelor's or Master's degree in Chemistry, Biology, Engineering, or other science-related field (desired).
- At least 3 years of experience with installation, maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation (preference for previous Waters product suite).
- Strong analytical mindset with a drive to resolve open issues.
- Excellent verbal and written communication skills.
Travel
This is a territory-based position with travel within your designated territory and occasional travel to other countries for governance, local business support, meetings, and training.-
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