Field Service Engineer
4 weeks ago
Job Summary
We are seeking a highly skilled Field Service Engineer to join our team at Waters Corporation. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our scientific instrumentation products, including LC, HPLC/UPLC systems.
Key Responsibilities
- Installation and maintenance of scientific instrumentation products
- Effective troubleshooting and resolution of technical issues
- Establish and maintain strong relationships with customers to ensure their success
- Manage customer expectations and communicate work performed
- Ensure customer compliance with regulations
- Deliver system-level training at customer sites
- Manage service inventory according to Waters policies
- Issue field service reports daily to document work performed
- Maintain sound knowledge of technology and customer application demands
- Work with Sales team to identify future business development opportunities
Requirements
- Bachelor's/Master's degree in Chemistry, Biology, Engineering, or other science-related field
- 3 years of experience with installation, maintenance, troubleshooting, and support of scientific instrumentation
- Ability to perform effective system-level troubleshooting
- Understanding of scientific application workflow and scientific software systems
About Waters Corporation
Waters Corporation is the world's leading specialty measurement company, pioneering chromatography, mass spectrometry, and thermal analysis innovations. We serve the life, materials, and food sciences, with a focus on creating business advantages for laboratory-dependent organizations. Our team is driven by purpose, striving to be better, learn, and improve every day. We're problem solvers and innovators, transforming the world of human health and well-being.
Why Join Us
At Waters Corporation, we value diversity and inclusion, actively implementing programs and practices to drive inclusive behavior and increase diversity across the organization. We're proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected Veteran status.
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