Scientific Instrumentation Specialist

4 weeks ago

Secunderabad, Telangana, India Waters Corporation Full time

Overview


We are seeking a highly skilled Scientific Instrumentation Specialist to join our team at Waters Corporation. As a Field Service Engineer - TEMP, you will play a critical role in supporting the growth of our businesses in Hyderabad.


About Waters


Waters is the world's leading specialty measurement company, dedicated to delivering benefits through innovation and people. We enable customer success in the life, materials, and food sciences by providing innovative technology and system solutions.


Your Key Responsibilities



  • Installation, performance maintenance, troubleshoot, and support Waters' product suite (LC, HPLC/UPLC, Informatics)
  • Establish and maintain effective relationships with external and internal customers to ensure their success
  • Manage customer expectations by communicating work performed and providing follow-up plans as needed
  • Ensure customer compliance regulations are followed
  • Deliver system-level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with the sales team to identify future business development opportunities and needs for service contract sales
  • Ensure quality system procedures and Health & Safety standards are adhered to at all times

Your Qualifications


For this role, we are looking for a candidate with a strong background in chemistry, biology, engineering, or other science-related fields. A bachelor's or master's degree is desired, and we will also consider applications with equivalent experience, training, and education.


Your Experience



  • 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, preferably with Waters' product suite (LC, HPLC/UPLC, Informatics)
  • Ability to perform effective system-level troubleshooting
  • Understanding of the scientific application workflow and scientific software systems (Empower CDS)

Your Skills



  • Strong customer focus
  • Excellent communication skills with the ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

Travel


This is a territory-based position with traveling within your designated territory and occasional international travel for activities such as governance, local business support, meetings, and training.


About Waters Corporation


Waters Corporation (NYSE: WAT) is the world's leading specialty measurement company, with over 60 years of experience in chromatography, mass spectrometry, and thermal analysis. We operate directly in 35 countries, with products available in over 100 countries.


Our Values


We are committed to diversity and inclusion, and we strive to create an inclusive work environment where everyone feels valued and respected. We are an equal opportunity employer and welcome applications from diverse candidates.

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