Scientific Instrumentation Specialist

4 weeks ago

Secunderabad, Telangana, India Waters Corporation Full time
Job Summary

This position is responsible for providing technical support and service for Waters' product suite, including installation, performance maintenance, and troubleshooting. The successful candidate will have a strong background in scientific instrumentation and excellent customer service skills.

Responsibilities

  • Installation, performance maintenance, troubleshoot, and support Waters' product suite (LC, HPLC/UPLC)
  • Establish and maintain effective relationships with external and internal customers to ensure their success
  • Manage customer expectations by communicating work performed and providing follow-up plans if needed
  • Ensure customer compliance with regulations
  • Deliver system-level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge of technology and customers' application demands
  • Work with the Sales team to identify future business development opportunities and needs for service contract sales
  • Ensure quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:
  • Bachelor's/Master's degree in Chemistry or Biology, engineering, or other science-related field desired; will also consider applications with equivalent experience, training, and education
Experience:
  • 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation; preference for previous Waters product suite (LC, HPLC/UPLC)
  • Ability to perform effective system-level troubleshooting
  • Understanding of the scientific application workflow and scientific software systems (CDS)
Skills:
  • Strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System-level approach to problem-solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

Travel:

  • This is a territory-based position with traveling within your designated territory and occasional travel to other countries for activities such as governance of the department, local business support, meetings, and training

Language: English

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