Digital Banking Expert
3 days ago
Job Summary
We are seeking a skilled Digital Banking Expert to join our team at Abacus Consultants. This is a fantastic opportunity to work in a dynamic and fast-paced environment, leveraging your expertise to deliver exceptional customer experiences.
About the Role
As a Digital Banking Expert, you will be responsible for providing consistent and superior digital experiences to our customers. Your objective will be to enhance their relationships with us while educating, encouraging, and inducing them to use digital mediums for their banking transactions and needs.
Key Responsibilities
• Enhance customer relationships through digital means
• Improve profitability by deploying low-cost digital mediums and scalable self-service models
• Achieve contact policy defined and manage call handling as per defined standards
• Accurately log and resolve requests and complaints
• Ensure that the Virtual Relationship Manager (VRM) meets defined objectives
Requirements
We are looking for candidates from a telesales background with outbound experience. Industry expertise in banking, insurance, NBFC, telecom, BPO, or call center is a plus.
What We Offer
• Salary: 650000 per year
• Full-time employment
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